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Re-imagining the customer experience through payments

Available On-Demand


As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:

  • Chris Brogan, Head Of Client Operations at TrueLayer

  • Daniel Wright, Customer Support Lead Manager at Monese

  • Robert Hawley, COO at Trust Payments

  • Celine Maher, RVP at Zendesk.

Key takeaways:

  • Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it

  • Explore how payment organisations plan on adopting innovation and new models in customer experience

  • Reimagine the payment industry’s CX roadmap for 2022

Further resources:

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Chris Broganphoto

Chris Brogan

Head Of Client Operations,

Daniel Wrightphoto

Daniel Wright

Customer Support Lead Manager,

Robert Hawleyphoto

Robert Hawley

Trust Payments

Celine Maherphoto

Celine Maher


Daniel Lanyonphoto

Daniel Lanyon