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Re-imagining the customer experience through payments

Available On-Demand

About

As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:

  • Chris Brogan, Head Of Client Operations at TrueLayer

  • Daniel Wright, Customer Support Lead Manager at Monese

  • Robert Hawley, COO at Trust Payments

  • Celine Maher, RVP at Zendesk.

Key takeaways:

  • Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it

  • Explore how payment organisations plan on adopting innovation and new models in customer experience

  • Reimagine the payment industry’s CX roadmap for 2022

Further resources:

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Speakers

Chris Broganphoto

Chris Brogan

Head Of Client Operations,
TrueLayer

Daniel Wrightphoto

Daniel Wright

Customer Support Lead Manager,
Monese

Robert Hawleyphoto

Robert Hawley

COO,
Trust Payments

Celine Maherphoto

Celine Maher

RVP,
Zendesk

Daniel Lanyonphoto

Daniel Lanyon

Editor-in-Chief,
AltFi