Re-imagining the customer experience through payments

Available On-Demand

About

As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:

  • Chris Brogan, Head Of Client Operations at TrueLayer
  • Daniel Wright, Customer Support Lead Manager at Monese
  • Robert Hawley, COO at Trust Payments
  • Celine Maher, RVP at Zendesk.

Key takeaways:

  • Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it
  • Explore how payment organisations plan on adopting innovation and new models in customer experience
  • Reimagine the payment industry’s CX roadmap for 2022

Further resources:

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Speakers

Chris Brogan

Head Of Client Operations,
TrueLayer

Daniel Wright

Customer Support Lead Manager,
Monese

Robert Hawley

COO,
Trust Payments

Celine Maher

RVP,
Zendesk

Daniel Lanyon

Editor-in-Chief,
AltFi