Make it right
Zendesk Support is a beautifully simple system for tracking, prioritising and solving customer support tickets
Plans for teams of all sizes
- Unlimited light agents
- 99.9% uptime SLA
- 1 hour service level objective
- Advanced encryption & security
- Data centre location
All Support plans come with the Lite versions of Chat, Talk and Guide
Frequently asked questions, answered.
How does the free trial work?
When you sign up for your trial of Support you'll have access to all Professional features. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan and pay by credit card from within your account.
Can I trial Support, Chat, Guide and Talk?
Yes. You can start up Guide, Chat and Talk trials from your new Support trial. Try them individually or all at once.
What happens after the trial ends?
At the end of a Support trial, your data and set-up remain intact. You can log in and select a plan to purchase.
How can I buy your software?
Just sign up for a trial, and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option.
How long are your contracts? Can I change plans?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.
Can I buy features à la carte? Are there any add-on fees?
With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.
Is there a bundled price for Support, Chat, Guide and Talk?
The Lite versions of Chat and Guide come free with Support. You can upgrade to Chat's Basic, Advanced or Premium plan on any Support plan. You can upgrade to Guide Professional plan with any Support plan. You can also add Talk to any Support plan.
What discounts are available?
We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount.
What's an agent?
An agent is what we call anyone who logs into a Zendesk product. Each rep, administrator or manager needs their own agent licence. Add as many agents as you want on any plan.
Do Zendesk products integrate with other applications and systems?
We have hundreds of pre-built apps and integrations. But you can build almost anything you want on top of the Zendesk platform via our developer API.
Will my data be private and safe?
Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.