Streamline team communication with internal knowledge base software
How can you leverage an internal help center?
An internal company knowledge base — or an internal KB — is an employee knowledge base created by a company strictly for internal use. Think of it like an internal help center where your employees can get the correct information they need, right when they need it.
When done right, an internal company knowledge base saves employees’ time and energy, plus gives them all the vetted information they need to keep customers informed at an efficient pace. Increased efficiency and customer satisfaction — definitely a win-win. And, since it’s internal only, there’s no risk of sharing sensitive or private information with the public. This treasure trove of information is for your team and your team only.
When it comes to your team’s internal information, streamline and save time with Zendesk Guide’s internal knowledge base software.
Don’t waste time
Ad hoc nightmares
The Zendesk solution
Now you know an internal knowledge base is exactly what your company needs to support both employees and customers. Before your stress, there’s no need to worry about how to build an internal KB from scratch. You’ve got us for that. Zendesk Guide’s internal knowledge base software is intuitive and easy to use, and it’s built for employees at all levels. Zendesk allows support teams to create a robust internal knowledge base that grows and improves over time, making sure support agents always have quick access to the information they need. Beyond an internal knowledge base, Zendesk helps you manage and streamline all employee support interactions into one organized location. Plus, our analytics and dashboards enable your HR and IT teams to make better decisions about what’s working for both your customers and employees. So you have time to worry about the things that really matter, like why some people take their cats on walks. (We have so many questions.)Streamline your team with an internal knowledge base
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Creating an internal knowledge base is like building a help center for your customers and employees. Help your team help itself. It’s a win-win for everyone.