These packages are designed by our Professional Services team to help you identify improvement areas in your customer and agent experience while keeping your budget in mind.
Leverage a Zendesk expert who will help identify areas for improvement and establish a path forward to develop your customer and agent experience. Whether your workflow needs to be streamlined or you’ve inherited an outdated configuration, Lite will get you on the right track. Includes:
● Designated Zendesk consultant
● Remote sessions focused on admin training, workflow design and configuration coaching
● Go-forward Recommendations Document
● Post optimisation check-in
Work side-by-side with a Zendesk expert who will deliver hands-on discovery, design, functional configuration and follow-on technical guidance. Whether you need to gain efficiency with advanced functionality or enhance your platform use with technical guidance, Core will take you to the next level. Includes: