On-demand 15 July 2026Featured
AI Masterclass 2026 - Europe, Middle East, and Africa
Two specialised tracks. One hands-on experience. Expert‑guided and hands‑on: assess agentic service readiness and build a practical plan to operate, govern, and improve AI in service. Start with the on‑demand keynote, then apply it in a live CX workshop, IT workshop, or both.
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Digital 15 September 2026
AI Agents Action Lab: Scaling complex resolutions with autonomous service
See true autonomous execution in action. Watch an AI agent navigate multi-step email requests and execute backend actions live, so you can learn how to automate complex email workflows without agent handoffs.
Register nowDigital 16 September 2026
Copilot Action Lab: Your proactive assistant for smarter decisions
Stop spending hours building manual dashboards. See how Copilot turns simple plain-language prompts into deep operational insights in real time, giving you instant data to drive faster decisions.
Register nowDigital 17 September 2026
Voice AI Action Lab: Designing natural and real-time voice experiences
Move past rigid, robotic phone trees. Watch Voice AI handle complex customer intents and mid-sentence interruptions naturally, giving you a blueprint for scalable voice automation.
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