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AI Summit 2026: A Zendesk event

12 November | Digital | 10:00 GMT

The bar for service is rising, it’s time to expect more from your AI. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.

Register now

Join 30,000+ leaders taking control of agentic service

First look at new Zendesk AI features

Reach a new level of productivity with AI that goes beyond assisting and actually does the work, transforming how you operate.

Visionaries get candid on transformation

Competing at scale is a priority for every organisation. Hear from industry experts on how AI, service and transformation come together to drive real results.

A collection of practical resources

Get instant access to our on-demand hub with practical how-to videos, demos and one-page guides to support your next steps.

Agenda

  1. 10:00 GMT / 11:00 CET

    Expert insights from AI changemakers [moderated conversation]

    Explore the current state of service and hear from AI-native visionaries about how forward-looking brands are succeeding with agentic AI.

  2. 10:25 GMT / 11:25 CET

    Zendesk innovations [keynote]

    Discover new AI features built for the job, moving beyond answers to take action, resolve complex customer journeys, and continuously improve over time.

  3. 11:00 GMT / 12:00 CET

    Live Q&A with a featured global brand

    Get your questions answered in real-time and discover how top brands are putting AI into practice.

  4. Throughout the event

    Live chat support

    Get all your questions answered via chat throughout the event.

Featured speakers

Christopher Adjei-Ampofo

Chief Information Officer, Uphold

Puneet Badlani

World Wide Sr. Applied AI Solution Architect, AWS

Tom Eggemeier

Chief Executive Officer, Zendesk

Shashi Upadhyay

President, Product, Engineering and AI, Zendesk

Tifenn Dano Kwan

Chief Marketing Officer, Zendesk

Pascal Pettinicchio

Senior Vice President AI GTM, Zendesk

Martine Niermans

Director, Customer Success, Zendesk

Thomas Verschoren

Director, AI Product Evangelism, Zendesk

Will Scott

Director, AI Sales, Zendesk

Hear directly from those who’ve been there

“Excellent presentations—creates great excitement and momentum for the new enhancements. Looking forward to the release of these features!”

Shannyn Gladstone

AI Engineer — Support Operations, Mimecast

ROI of attending AI Summit

7.3hrs
Per week saved
Get tips to reduce your service ticket resolution time by 20%.
30k
Service leaders in attendance
Learn alongside your peers in service and AI roles.
80%
Automated customer interactions
Discover how Zendesk’s AI-powered features are driving operational transformation.
18bn
Real service interactions and counting
Content includes learnings from real customer and employee interactions.

Join us. Anywhere. Everywhere.

Register now for free

Frequently asked questions

Zendesk AI Summit 2026 is Zendesk’s flagship global digital event focused on agentic AI, self-improving AI capabilities and autonomous customer and employee service operations. The event features keynotes from AI visionaries, product roadmap previews, technical demos, real-world case studies from major global brands and live Q&A sessions.

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