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AI Summit 2026: A Zendesk event

12 November | Digital | 10:00 GMT

The bar for service is rising, it’s time to expect more from your AI. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.

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Join 30,000+ leaders taking control of agentic service

First look at new Zendesk AI features

Reach a new level of productivity with AI that goes beyond assisting and actually does the work, transforming how you operate.

Visionaries get candid on transformation

Competing at scale is a priority for every organisation. Hear from industry experts on how AI, service and transformation come together to drive real results.

A collection of practical resources

Get instant access to our on-demand hub with practical how-to videos, demos and one-page guides to support your next steps.

Agenda

  1. 10:00 GMT / 11:00 CET

    Leading in the age of AI with OpenAI and Lovable [moderated conversation]

    Join tech journalist Casey Newton for a candid conversation with Colin Fleming, Chief Marketing Officer, Business at OpenAI on navigating service transformation. Plus, hear from Elena Verna, Head of Growth at Lovable, on how to build agile teams ready for what’s next.

  2. 10:25 GMT / 11:25 CET

    Meet the autonomous workforce [keynote]

    Discover new AI features built for the job, moving beyond answers to take action, resolve complex customer journeys, and continuously improve outcomes.

  3. 11:00 GMT / 12:00 CET

    Live Q&A with ODEON Cinemas Group

    Join Zendesk AI experts and Charlotte Ullathorne, Head of Guest Marketing at ODEON Cinemas Group, for a live Q&A. Discover how ODEON is using AI to connect its in-cinema and digital experiences into one seamless guest journey. Then put your toughest questions to the panel in real time.

  4. Throughout the event

    1:1 guidance from agentic service experts

    Use the chat function to connect with our team of agentic service experts. Get immediate, actionable direction on the challenges you’re facing and how to overcome them.

Featured speakers

Casey Newton

Founder of Platformer and co-host of NPRʼs Machine Gods podcast

Colin Fleming

Chief Marketing Officer, Business at OpenAI

Elena Verna

Head of Growth at Lovable

Pasquale Demaio

Vice President, Amazon Connect at AWS

Christopher Adjei-Ampofo

Chief Information Officer and Chief Information Security Officer at Uphold

Charlotte Ullathorne

Head of Guest Marketing at ODEON Cinemas Group

Puneet Badlani

World Wide Sr. Applied AI Solution Architect at AWS

Jess Smith

President of the Golden State Valkyries

Tom Eggemeier

Chief Executive Officer, Zendesk

Shashi Upadhyay

President, Product, Engineering and AI, Zendesk

Tifenn Dano Kwan

Chief Marketing Officer, Zendesk

Pascal Pettinicchio

Senior Vice President AI GTM, Zendesk

Martine Niermans

Director, Customer Success, Zendesk

Thomas Verschoren

Director, AI Product Evangelism, Zendesk

Will Scott

Director, AI Sales, Zendesk

Ram Sangireddy

Vice President of Platform (Product & Engineering), Zendesk

Candace Marshall

Vice President, Product Marketing, AI and Automation, Zendesk

Vishnu Parimi

Vice President, Product, Employee Service Management, Zendesk

Hear directly from those who’ve been there

“Excellent presentations – creates great excitement and momentum for the new enhancements. Looking forward to the release of these features!”

Shannyn Gladstone

AI Engineer – Support Operations, Mimecast

ROI of attending AI Summit

7.3hrs
Per week saved
Get tips to reduce your service ticket resolution time by 20%.
30k
Service leaders in attendance
Learn alongside your peers in service and AI roles.
80%
Automated customer interactions
Discover how Zendesk’s AI-powered features are driving operational transformation.
18bn
Real service interactions and counting
Content includes learnings from real customer and employee interactions.

Thanks to our event sponsor

FirstSource logo

Prefer to meet us in person?

Join us at AI Summit London for a focused morning of live conversations with AI and service leaders, practical breakout sessions, and time to connect with industry peers and Zendesk experts. Get a closer look at how organisations are approaching AI and exchange ideas you can apply to your own priorities.

Location: Eventspace at Salisbury House, London

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Retrouvez-nous à l’AI Summit Paris pour une matinée rythmée par des échanges sur le thème de l’IA & Expérience client et collaborateur : 2027, le temps de la maturité ? Découvrez concrètement comment les entreprises abordent l’IA et repartez avec des idées applicables à vos propres enjeux.

Emplacement: La Samaritaine, Paris

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Acompáñanos en AI Summit Madrid para descubrir cómo las empresas están pasando de la idea al impacto real con la IA. Escucha a quienes ya la están aplicando, conoce casos de uso concretos y comparte ideas con otros profesionales y expertos de Zendesk. Menos teoría, más resultados.

Ubicación: Espacio The Siderit, Madrid

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Join us. Anywhere. Everywhere.

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Frequently asked questions

Zendesk AI Summit 2026 is Zendesk’s flagship global digital event focused on agentic AI, self-improving AI capabilities and autonomous customer and employee service operations. The event features keynotes from AI visionaries, product roadmap previews, technical demos, real-world case studies from major global brands and live Q&A sessions.

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