Zendesk for Passenger Transport

See how modern CX solutions integrate with legacy infrastructure to deliver seamless, modern passenger experience.

Last updated March 20, 2023

Because of legacy infrastructure, transport companies have unique challenges to consider when choosing a CX platform.

Zendesk is an extensible solution that allows you to integrate and take action across different systems – including telephone systems – so you can deliver exceptional experiences without disrupting your existing infrastructure. At Zendesk, we empower you to deliver modern CX that is adaptable to your use cases.

  • Seamlessly integrate legacy telephone and IVR systems
  • Deliver personalised, conversational experiences across web, mobile, text message and social apps like WhatsApp, Messenger and Instagram
  • Use Zendesk APIs to integrate data from disparate systems, including GDS (eg.
    SABRE, Amadeus, Travelport), Polar, Versonix, ecommerce, loyalty programmes, etc.
  • Add customised interactive apps – like seat/cabin selection, in-message upgrades/add-ons and SSR widgets – so customers can resolve simple requests on their own

Download our fact sheet to see how Zendesk improves the passenger experience while creating internal efficiencies and cutting costs.