Because of legacy infrastructure, transport companies have unique challenges to consider when choosing a CX platform.
Zendesk is an extensible solution that allows you to integrate and take action across different systems – including telephone systems – so you can deliver exceptional experiences without disrupting your existing infrastructure. At Zendesk, we empower you to deliver modern CX that is adaptable to your use cases.
- Seamlessly integrate legacy telephone and IVR systems
- Deliver personalised, conversational experiences across web, mobile, text message and social apps like WhatsApp, Messenger and Instagram
- Use Zendesk APIs to integrate data from disparate systems, including GDS (eg.
SABRE, Amadeus, Travelport), Polar, Versonix, ecommerce, loyalty programmes, etc.
- Add customised interactive apps – like seat/cabin selection, in-message upgrades/add-ons and SSR widgets – so customers can resolve simple requests on their own
Download our fact sheet to see how Zendesk improves the passenger experience while creating internal efficiencies and cutting costs.