Put AI in charge of quality assurance

“At CityGo, our quality scores frequently range between 90-96%, showcasing the effectiveness of our quality assurance. By proactively monitoring and reviewing conversations, we can address issues before they escalate. This approach allows us to consistently improve service quality, and when repeated problems arise, we offer targeted training to ensure clear communication.”

“We need to provide great customer service 100% of the time. Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.”

“Our support team is now providing ten times more proactive help. The entire team is becoming better at noticing the opportunities as they present themselves in customer interactions.”

“At CityGo, our quality scores frequently range between 90-96%, showcasing the effectiveness of our quality assurance. By proactively monitoring and reviewing conversations, we can address issues before they escalate. This approach allows us to consistently improve service quality, and when repeated problems arise, we offer targeted training to ensure clear communication.”