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AI trust

Secure, reliable AI built for service

Deliver enterprise-grade service with AI designed for privacy, transparency and accuracy in every response. With humans in the loop, your team maintains the control needed to keep support reliable at scale.

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Secure by design

Adopt AI with trust and confidence

Protect customer data

Reduce the risk of data exposure when you leverage AI in service.

Deliver reliable service

Improve resolution efficiency and consistency without sacrificing quality.

Stay in control of automation

Keep human oversight and understand where AI is used and why it acted.

Get independent assurance

Rely on third‑party validations like ISO 42001 and transparent governance controls that prove Zendesk AI is governed and protected.

TRUSTED AI PILLARS

AI built on trusted foundations

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Diagram showing the flow of secure data from individual databases into the Zendesk platform and an AI interface.
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Prompt shielding and strict accuracy thresholds help reduce unsafe or low-confidence outputs – so RAG‑grounded responses stay reliable and aligned to your service standards.

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A secure and flexible model strategy

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Flowchart connecting a user to the Zendesk platform, which then branches to AI agents, QA and Copilot tools.
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We vet our models for privacy and security using strict requirements. With Zero Data Retention, providers never store or use your data for training, ensuring your brand and customer information remain protected.

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Compliance-ready

Zendesk AI aligns with global privacy standards

Don’t let changing regulations slow you down. With Zendesk, our robust privacy features, technical controls and AI governance and impact assessments help you maintain requirements and compliance at scale.

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Additional resources

Frequently asked questions

It means Zendesk is designed to help you leverage AI in support of customer service with safeguards for data protection, reliable and secure customer experiences and transparent governance – so you can use AI responsibly, not just quickly.

Zendesk AI trust report

View the report