Apply the power of messaging
With Sunshine Conversations, create engaging conversational experiences at every stage of the customer lifecycle.
Retail and e-commerce
Cost centre to sales centre
E-commerce companies often have strong support systems but rely on traditional sales models to attract customers in the first place. Sunshine Conversations lets you initiate, assist and complete sales directly from the messaging experience.
Sell more stuff
Empower agents to close more deals with personalised recommendations, offers and the option to check out directly from the channel. “Add to cart” has never been easier.
Improve retail communication
Store locations know their clientele better than anyone. Give your retail stores the ability to message customers or each other to ensure product availability.
Make the first move
Send proactive reminders, incentives or educational info to entice customers and boost sales.
Join the party
Pull everyone – agents, departments, customers and vendors – into a single thread to stay updated and solve issues faster. It’s secure, so personal information stays private.
For internal collaboration
Make it easy for internal teams to collaborate, manage schedules, coordinate logistics and solve complex multi-department support issues in real time.
For vendor marketplaces
Connect all parties into a single conversation about a specific marketplace transaction, like ordering, booking or travelling.
For online communities
Create topic-based forums for users to exchange tips, tricks and best practice. Escalate to nominated super-users or customer support when needed.
Host without a hitch
Events of 10 people or 10,000 need equally proactive communication. Keep attendees updated and at ease before, during and after your gathering.
Before the event
Send reminders, offer sign-ups and promote partner offers and services in preparation for your conference or scheduled service.
During the event
Establish a community with informational updates and helplines. Attendees can change their schedule and offer feedback to help you improve service right away.
After the event
Keep the momentum with referral incentives, additional promotions and feedback opportunities.
Check out our documentation for the nitty-gritty details.