When your business depends on co-ordinating sellers, drivers, couriers and your customers, delivering a great customer experience can be tricky. With Multiparty Conversations, every participant can respond to customer needs in real time — making you the talk of the town.
Connect buyers, sellers, drivers and couriers directly with your customers in a real-time conversation to streamline product questions, delivery updates and more. Improve CSAT and NPS scores — and sales volume — when you make it easy to talk to everyone.
Multiparty Conversations cuts out agents’ middleman tasks, letting them focus on complex issues. Improve agent productivity while answering customer questions even faster.
De-mystify your data
With direct access to conversation data, get rich insights about your customers in real time. Keep communication inside your platform to eliminate fraud, misuse and sales loss.
All-in-one group messaging
All present and correct
Eliminate siloed conversations by connecting all parties involved in the transaction. Add up to 10 participants to the group message, and use typing indicators and read receipts to keep everyone engaged.
Add remote and mobile team members to a group conversation addressing customer issues, team responsibilities and more. For instance, your employees can share updates with all delivery personnel in the area.
Build customer communities
Create unique user groups and allow them to share product recommendations, best practices, or tips and tricks to drive customer engagement. User groups can be based on geography, customer segments or product types.
Access conversation insights
See all conversations and get analytics on users, read product feedback, and address fraud, platform misuse, and compliance. Learn how to reduce churn and increase sales.
Connect buyers, sellers, couriers and other third parties
Enable health-care providers to chat with patients, family members, doctors and more
Listen to customer conversations with portfolio managers on any channel
Connect gamers into a conversational community to drive engagement
Let store associates chat with inventory staff, head office and shift managers