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EMPLOYEE SERVICE AI AGENTS

AI agents built to resolve, not just reply

Resolve employee service requests end-to-end. Zendesk Employee Service AI Agents connect across knowledge sources, inherit existing permissions automatically, and take action to fully resolve employee requests in the flow of work.

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WHAT EMPLOYEE SERVICE AI AGENTS DO FOR YOU

AI agents for employee service, designed for IT, HR and more

AI agent conversation interface showing a knowledge graph linked to data, drive, email, and document icons.
Employee asks an AI agent for salary benchmarks in Portugal, and the AI responds that compensation data is restricted and advises contacting HR.
Flowchart of an automated onboarding process — from new hire entry in the HR system through identity setup, IT provisioning, and equipment assignment — ending with a completed onboarding confirmation.
Simplified Microsoft Teams chat showing an employee asking about expensing a home office monitor, and the AI agent replying with the policy and offering to log the expense in Concur.

Connect to the systems your teams already use like Google Drive, SharePoint and Confluence without migrating or duplicating content.

AI agent conversation interface showing a knowledge graph linked to data, drive, email, and document icons.

BENEFITS

Less busywork, automatic compliance, and faster resolutions

Reclaim support capacity

Automate repetitive, time-consuming tasks like access provisioning and hardware replacements with AI Agents, freeing your support team to focus on projects that move the needle.

Deploy with confidence

Stay compliant without the overhead of building new security layers with AI that inherits existing identity provider permissions automatically.

Slash wait times

Enable self-service that works as fast as your employees do so they can get back to their real work instead of waiting in a queue.

AI-POWERED KNOWLEDGE RETRIEVAL

The new standard for enterprise search

Stop hunting through disconnected systems. Search, understand, and retrieve precise, permission-aware answers from all company knowledge sources instantly, without having to duplicate files or adjust workflows.

AI-POWERED WORKFLOW AUTOMATION

Go beyond simple task automation

Easily build workflows for complex, multi-step processes in natural language. Then, connect them to AI agents to coordinate actions across systems and teams, and resolve employee requests end-to-end.

PRODUCT DEMO

See AI agents in action

Employees talking to each other in the office

What’s Next

Three steps to instant resolutions

Connect knowledge sources

Securely link your existing tools like SharePoint, Confluence and Google Drive to give employees a single, permission-aware place to find answers.

Add employee channels

Integrate Slack or Microsoft Teams in a few clicks. Get employees answers where they already spend their workday instead of interrupting their flow.

Set up automated actions

Build workflows in minutes with intuitive tools, and connect them to your AI agent to safely execute tasks like equipment refreshes or leave requests from start to finish.

Additional resources

Frequently asked questions

Autonomous AI agents that securely and compliantly handle employee requests from start to finish. They don’t just offer links or deflect tickets; they resolve issues directly in the tools employees use every day.

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