Team efficiency

Guide

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…

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Engaged employees and collaboration: how internal help desks help Whitepaper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

How to structure your customer support organisation Guide

How to structure your customer support organisation

What does a successful customer support team look and feel like? How can companies deliver good…

How to manage your talented customer service team Article

How to manage your talented customer service team

Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…