Research & Reports
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
One size doesn’t fit all when it comes to running a support team.
Omnichannel has rapidly become the standard for meeting customer expectations in support.
While teams from across the globe compete on the field at the Wold Cup, we explored how they stack up based on a key indicator of good customer service: customer satisfaction
Customers expect a seamless experience across channels, allowing them to communicate in the ways that are most comfortable and convenient for them.