Reports
Redefining CX for a new era – CX Trends in Europe 2021
During times of significant uncertainty, the main thing humans want is communication. Over the last year,…
Latest stories
Article
1 min read
How stereotypes in chat may not be too helpful
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Article
1 min read
5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Article
2 min read
Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Article
4 min read
4 surprising findings on big companies and customer support
One size doesn’t fit all when it comes to running a support team.
Article
4 min read
New Zendesk research: how to go omnichannel
Omnichannel has rapidly become the standard for meeting customer expectations in support.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.