Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help.

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits.

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale.

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within our current understanding of customer service

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.