Customer experience

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3 post purchase strategies to improve retailers’ customer experience
Article | 5 min read

3 post purchase strategies to improve retailers’ customer experience

Have you ever made a late night purchase online, only to realise you have put in…

It’s Christmas in July. How retailers can be merry this season.
Article | 1 min read

It’s Christmas in July. How retailers can be merry this season.

Discover how retailers can deliver a memorable yet affordable shopping experience this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.

A retailer’s ultimate guide to seamless CX

A retailer’s ultimate guide to seamless CX

Are brands ready for us to start shopping in the Metaverse?
Article | 5 min read

Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

The 3 keys to successful automated brand interaction
Article | 7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Pop-up stores bring the best of both worlds to omnichannel retail
Article | 4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

How AI can improve the hotel guest experience
Article | 5 min read

How AI can improve the hotel guest experience

Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…

How to put customer service first in uncertain times
Article | 4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…