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Zendesk Roadshow UK & Ireland
Session 2: Prepare for the Future of CX

Available On-Demand


This virtual roundtable, hosted by MyCustomer’s editor, Chris Ward, discusses the future of CX in our shifting world. Join us to hear why CX leaders must adapt to new environments, customer mindsets, and why organisations need to realign CX strategies and technologies.

Joining Chris Ward on the panel is:

  • Olivia McMillan, Director of Customer Success, Zoopla
  • Andy Eadle, Director of Customer Service, Shell Energy
  • Dan Bailey, VP EMEA, Zendesk
  • Peter Massey, CX influencer and thought leader

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Chris Wardphoto

Chris Ward

Editor, MyCustomer

Olivia Mc Millianphoto

Olivia Mc Millian

Director of Success, Zoopla

Andy Eadlephoto

Andy Eadle

Director of Customer Service, Shell Energy

Daniel Baileyphoto

Daniel Bailey

VP Enterprise, Zendesk

Peter Masseyphoto

Peter Massey

CX Speaker, Author and Consultant, Budd