WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand


Bloom & Wild have forever changed the way people order, gift and receive fresh flowers since they launched in 2013.
Join us to learn how they used WhatsApp to enable their expansion, growing 3.5 times since 2015, and how they are serving their customers using instant messaging.

By the end of this webinar, you’ll have understood and learnt:
・ How WhatsApp can improve self-service
・ A unique instant messaging strategy
・ The integration of WhatsApp with Zendesk
・ New functions within WhatsApp, such as an automatic answer, live notifications and a “contact us” button

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Keith Claffey

Head of SMB for UK & Ireland, Zendesk

Isobel Mills

Customer Delight Lead, Bloom & Wild