WhatsApp for Zendesk: Swapfiets Story
Swapfiets revolutionised the bike rental market when they launched in 2015.
Join us to learn how they used WhatsApp to enable hyper growth, growing +40% year-on-year, and how they are serving their customers using instant messaging.
At the end of this webinar, will be understand and learn:
・ How WhatsApp can improve self-service
・ A unique instant messaging strategy
・ The integration of WhatsApp with Zendesk
・ New functions within WhatsApp, such as an automatic answer, live notifications and a “contact us” button
Solution Consulting Manager at Zendesk
Peter Voor De Wind
Global Customer Service Manager at Swapfiets
Senior Manager, Customer Success at Zendesk