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WhatsApp for Zendesk: Swapfiets Story

Available On-Demand


Swapfiets revolutionised the bike rental market when they launched in 2015.

Join us to learn how they used WhatsApp to enable hyper growth, growing +40% year-on-year, and how they are serving their customers using instant messaging.

At the end of this webinar, will be understand and learn:

・ How WhatsApp can improve self-service
・ A unique instant messaging strategy
・ The integration of WhatsApp with Zendesk
・ New functions within WhatsApp, such as an automatic answer, live notifications and a “contact us” button

Complete the form below to view your webinar


James Fordephoto

James Forde

Solution Consulting Manager at Zendesk

Peter Voor De Windphoto

Peter Voor De Wind

Global Customer Service Manager at Swapfiets

Darren Parkerphoto

Darren Parker

Senior Manager, Customer Success at Zendesk