WhatsApp for Zendesk: Swapfiets Story

Available On-Demand


Swapfiets revolutionised the bike rental market when they launched in 2015.

Join us to learn how they used WhatsApp to enable hyper growth, growing +40% year-on-year, and how they are serving their customers using instant messaging.

At the end of this webinar, will be understand and learn:

・ How WhatsApp can improve self-service
・ A unique instant messaging strategy
・ The integration of WhatsApp with Zendesk
・ New functions within WhatsApp, such as an automatic answer, live notifications and a “contact us” button

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James Forde

Solution Consulting Manager at Zendesk

Peter Voor De Wind

Global Customer Service Manager at Swapfiets

Darren Parker

Senior Manager, Customer Success at Zendesk