The Future of Finance and CX

Wednesday, 21st April at 10:30 AM (BST)

About

The current health situation has reshaped the global economy and society. Financial institutions and banks, like most companies face an imperative to reimagine themselves, with the pandemic accelerating consumer behaviours shifts.

With banks moving customers out of branches and towards using online services, a wave of fintech startups with a ‘digital only’ approach is shaking the industry while putting customers at the heart of the future of banking.

Join Zendesk on a fireside chat with Mettle to discuss key learnings on how financial organisations must find new ways to differentiate themselves from the eyes of customers, and thrive innovation in every aspect of their business.

Key Takeaways:

  • Get actionable insights and best practices from Zendesk’s CX Trends Report on where retail banks and financial institutions should invest now so they don’t get left behind.
  • Learn from industry leaders how to thrive innovation while improving customer experience.

Agenda:

10:30 – 10:35 | Welcome – Innovate Finance
10:35 – 10:50 | CX Trends / FinTech
10:50 – 11:05 | Fireside chat with Mettle
11:05 – 11:15   | Live Q&A

Complete the form below to register:

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please enter your company name
Please enter your job title
Please select number of employees
Please select your country
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thank you very much for registering. Please check your email inbox for a confirmation email.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

We are sending your request...please wait.

Speakers

Rolf Merchant

Senior Manager,
Innovate Finance

Charlie Duke

Senior Product Manager, Mettle

Celine Maher

Regional Vice President, Commercial Sales, Zendesk

Alicia Campbell

Commercial Account Executive, Zendesk

Thank you very much for registering. Please check your email inbox for a confirmation email.