Webinars

Adapting your business in unprecedented times –
Top tips for transitioning to remote working

Available On-Demand

Distancing for success – We’re in this together You are not alone.…

The value of self service with Tiger of Sweden

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand

Bloom & Wild have forever changed the way people order, gift and…

Coffee Break:
How to create the best customer experience

Available On-Demand

2020 caught a lot of companies off-guard. Support interactions were up considerably…

Industry CX: AI and Self-Service for Financial Services

Available On-Demand

Financial Services is a market that is in the midst of major…

Keep your business in sync

Available On-Demand

Enabling effective collaboration across departments has always been tricky, with the move…

How to digitally transform your Customer Support –
Sandvik Mobiles’ Story

Available On-Demand

In partnership with  The environment of constant change driven by COVID-19 made…

Prepared for a changing customer service landscape?

Available On-Demand

One positive from the last year and a half has been the…

Creating A Truly Digital, Customer-Centric Approach in Financial Services

Available On-Demand

The financial services industry is experiencing a wave of innovation that is…

Shell Energy & Zendesk:
Ultra Customer-Centricity in action

Available On-Demand

The energy and utility landscape is shifting, bringing new challenges and opportunities.…

The future of employee experience is now

Available On-Demand

Employee experience has become an even higher priority for HR departments, following…

Why Omnichannel matters now more than ever

Available On-Demand

In 2020, companies made seismic shifts in how they do business as…

Fireside Chat with Huel: Adapting your CX Strategy to create better customer experiences

Available On-Demand

Retailers experienced extreme volatility over the past year, evidenced in the lightning-fast…

Zendesk Meetup
CX Roundtable

Available On-Demand

In today’s era of digital transformation, change is on everyone’s mind and…

Coffee Break:
How to Build Agile Sales Teams

Available On-Demand

Grab a warm cup of coffee and join us for our next…

The Future of Finance and CX

Available On-Demand

The current health situation has reshaped the global economy and society. Financial…

Zendesk Roadshow UK & Ireland
Session 1: Embrace the digital tipping point

Available On-Demand

Join us to discuss digital transformation and best practices hosted by Peter…

Zendesk Roadshow UK & Ireland
Session 2: How to realize the true potential of messaging in delivering customer service

Available On-Demand

Messaging as a channel isn’t new to technology businesses, but are you…

Coffee Break:
How to scale with self-service

Available On-Demand

Grab a warm cup of coffee and join us for our next…

Coffee Breaks:
The New-Age of Messaging

Available On-Demand

Grab a warm cup of coffee and join us for our first…

Conversations with an
IT leader:
CX and the Role of IT

Available On-Demand

For IT leaders, delivering incredible customer experiences is already a part of…

What’s new at Zendesk:
March 2021 – Nordics

Available On-Demand

Join us for our Nordic ‘What’s New’ webinar on March 2nd at…

Become a Champion of Customer Service with Zendesk

Available On-Demand

Join us on Monday the 15th of February at 17:00 KSA for…

2021 CX Trends:
Nordics break out session

Available On-Demand

Be the first to hear about this year’s 5 top trends during…

2021 CX Trends:
United Kingdom and Ireland

Available On-Demand

CX Trends 2021 is an event that brings together business leaders to…

2021 CX Trends:
Europe, Middle East & Africa

Available On-Demand

CX Trends 2021 is an event that brings together business leaders to…

Zendesk Virtual Event:
Customer Satisfaction in 2021

Available On-Demand

Join us on Wednesday, January 20 at 14:00 IST for a unique…

Why seamless experiences matter more than ever

Available On-Demand

Many organisations need to provide customers with fast, in-the-moment support across multiple…

Breaking new ground:
Adapt your CX Strategy in our upside-down world

Available On-Demand

Watch now to hear from Zendesk’s VP of Marketing, Prelini Udayan-Chiechi as…

Coffee Break:
Top Tips for Better Customer Service

Available On-Demand

This is part 1 of the ‘Coffee Break’ series We understand that…

Coffee Break:
7 Ways to Empower your Customers with Self-Service

Available On-Demand

This is part 2 of the ‘Coffee Break’ series As your customer…

Tea Break Top Tips:
Advice for scaling SMBs

Available On-Demand

Caffeine is essential as we take on our last episode of the…

Increase efficiency with Zendesk add-ons

Available On-Demand

Join our Nordic SMB experts, Erica Hall and Kristina Kenny, for a…

Tea Break Top Tips –
Stay connected, be productive

Available On-Demand

We are continuing with our Tea Break Top Tips theme and recommending…

musicMagpie:
Levelling Up Customer Service for a Booming Business

Available On-Demand

Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie,…

Zendesk Roadshow UK & Ireland
Session 4: Messaging: Fast Response, High Satisfaction

Available On-Demand

Our Sunshine Conversations team explores how you can unify customer interactions from…

Zendesk Roadshow UK & Ireland
Session 3: Fintech & High Growth Tech: Business as (Un)usual

Available On-Demand

This session, moderated by Scott Carey, editor of Computerworld, one of the…

Zendesk Roadshow UK & Ireland
Session 2: Prepare for the Future of CX

Available On-Demand

This virtual roundtable, hosted by MyCustomer’s editor, Chris Ward, discusses the future…

Zendesk Roadshow UK & Ireland
Session 1: Five Big Bets for the Future of CRM

Available On-Demand

Adrian McDermott, President of Products at Zendesk, has some bold ideas on…

Tea Break Top Tips:
How to improve team collaboration

Available On-Demand

We are back! Zendesk’s Tea Break Webinar series is back with three…

SMB Benchmark 2020: Adapting to Rapid Change – Nordics

Available On-Demand

2020 came with some unexpected challenges that no one could foresee. Small…

SMB Benchmark 2020: Adapting to Rapid Change – UKI

Available On-Demand

2020 came with some unexpected challenges that no one could foresee. Small…

POWER: Making a powerful omnichannel experience

Available On-Demand

POWER is a modern-day retailer, based on a unique concept, but the…

CX Insider – Agent Productivity tips and tricks

Available On-Demand

When you empower your agents to work more efficiently, it makes your…

Trustpilot empowering the consumer experience

Available On-Demand

With most customers attempting to resolve problems on their own before reaching…

Zendesk Roadshow
Africa

Available On-Demand

The Zendesk Roadshow Africa – coming to a computer near you! Consumers…

Taking an omnichannel approach to retail reopening

Available On-Demand

As the UK begins to ease lockdown restrictions, shops are reopening. However,…

Nordea’s award winning self-service platform

Available On-Demand

Your customers expect you to go the extra mile for them and…

How to continue delivering great Customer Experiences post COVID-19

Available On-Demand

In a short period of time, COVID-19 has changed the lives of…

How to easily and quickly implement an omnichannel customer service?

Available On-Demand

Dott is the only local e-commerce marketplace in Portugal. With more than…

Self-service – Ask me anything with AppsFlyer

Available On-Demand

To address some of the questions that were asked on our recent…

Internal Matters:
Reacting, responding and communicating to employees during COVID-19 and beyond

Available On-Demand

Learn how your HR team can provide advice and support to employees…

AppsFlyer –
Mastering customer self-service

Available On-Demand

How to build one of the most successful self-service platforms in Europe…

Adapting in unprecedented times – Managing a remote support team

Available On-Demand

The longer we work from home the more likely it seems that…

Adapting in unprecedented times – New Future of CX

Available On-Demand

What are customers expecting from organisations in the new normal? In such…

Your ‘How-to’ guide with Appamondo & Zendesk

Available On-Demand

Connecting, collaborating and staying productive – all important themes in today’s’ working…

Jump into messaging with WhatsApp for Zendesk – Mediterranean

Available On-Demand

With billions of people in over 180 countries around the world using…

How to get started with Omnichannel Customer Engagement

Available On-Demand

Customer interactions are constantly evolving in the ways customers communicate, the channels…

Part 3: The Top Customer Service Reports for SMBs and how to create them

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

2020 CX Kick Off Webinar

Available On-Demand

Welcome to 2020 – a new decade where consumers want…. exactly the…

Part 2: 7 Ways to Empower your Customers with Self-Service

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

Part 1: Top Tips for Better Customer Service

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

inRiver’s Pragmatic Approach to Great Customer Experience

Available On-Demand

With over 10 years of experience within customer service, Maria Bolmstedt will…

WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand

Bloom & Wild have forever changed the way people order, gift and…

Big Expectations, Small Businesses: What Customers Want – United Kingdom

Available On-Demand

When it comes to providing great customer service, small businesses often have…

WhatsApp for Zendesk: Swapfiets Story

Available On-Demand

Swapfiets revolutionised the bike rental market when they launched in 2015. Join…

How to get started with Omnichannel Customer Engagement

Available On-Demand

Customer interactions are constantly evolving in the ways customers communicate, the channels…

Scale your customer support with smart self-service

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

Quantifying the business impact of customer service in the United Kingdom

Available On-Demand

Customers will inevitably contact customer support in search of answers for their…

What’s New at Zendesk: March 2019 – Europe

Available On-Demand

Last quarter we were busy launching 3 brand new products: Zendesk Sell,…

GDPR Compliance with Zendesk

Available On-Demand

The rules of how you deal with personal data are changing. On…

2019 Customer Experience Trends: Europe, Middle East, & Africa

Available On-Demand

Your customers are comparing you to the best customer experience they’ve ever…

Meet Zendesk Explore – Europe

Available On-Demand

Think about how much valuable data is generated by just a handful…

Get to Know Zendesk – India & SAARC

On Demand

Can you please change the body text to this – The last…

How to execute WhatsApp-centric customer support (and more!)

On Demand

Customer expectations are constantly changing, and the pandemic has accelerated this situation…

Delivering Exceptional Employee Experience – 5 Best Practices

On Demand

In this speaking session, KT Prasad (MD & RVP, India & SAARC,…

Conversations in context: CX for a new world

on-demand

We learnt last year how quickly things can change and how quickly…

Messaging and the future of CX

On Demand

Messaging is everything right now. Our world is threaded together by conversations…

Go from CX Starter to Champion Virtual Event

On-Demand

View the on-demand event where we share key takeaways to level up…

Expert Insights: Vital Tips To Boost Employees’ Efficiency and Wellbeing

On-Demand

In these unpredictable times, learn why employee wellbeing matters more than ever,…

Top Tips: For scaling your business in a changing world

on-demand

Zendesk’s Top Tips webinar series is bringing a collection of best practices…

Top Tips: For staying connected with your customers

on-demand

Zendesk’s Top Tips webinar series is bringing a collection of best practices…

Getting back to business

On Demand

Optimise your CX strategy following the initial wave of crisis response As…

Get the most out of your omnichannel support strategy

Available On-Demand

Providing seamless support across multiple channels has become a top differentiator for…

Build something amazing:
6 ways developers use
the Zendesk platform

Available On-Demand

Curious about how developers use Zendesk? Want to get more out of…

Integrating and automating Zendesk with all your external systems

Available On-Demand

Customers expect you to know what’s going on with them. Whether it’s…

Full Circle: Uncover the metrics that matter with Zendesk Explore – Europe

Available On-Demand

Companies that depend on analytics to guide their support operations see improvements…

Grow your support community with Zendesk Gather – Europe

Available On-Demand

Over 70% of online shoppers say user-generated content increases their purchase confidence,…

How TouchCare uses Zendesk Explore: Leveraging analytics to scale operations

Available On-Demand

Join the Zendesk Explore team for a discussion with TouchCare about using…

New-Age Symphony of Connected CX – Europe

Available On-Demand

The best companies have sales and support teams operating freely in order…

What’s New at Zendesk: December 2019 – Europe

Available On-Demand

We’ve pulled out all the stops and are closing out the year…

Big Expectations, Small Businesses: What Customers Want – Europe

Available On-Demand

When it comes to providing great customer service, the agility and personal…

Spotlight: Jump into messaging with WhatsApp for Zendesk – Europe

Available On-Demand

With billions of people in over 180 countries around the world using…

New-Age Symphony of Connected CX: Zendesk Duet Customer Spotlight – Refocus on the Customer Experience

Available On-Demand

The best companies have sales and support teams operating freely in order…

How Fintech startup Novo is using CX to disrupt a traditional industry

Available On-Demand

Fintech has been steadily rising over the past few years, and many…

The biggest gaps in customer service for midsize companies – Europe

Available On-Demand

Findings from 45,000 Zendesk customers and surveys of 600 customer service leaders…

Trustpilot and Zendesk present: The Value of a Trustworthy Brand Reputation

Available On-Demand

What’s the value of a trusted brand reputation? We join experts from…

How Fossil Group runs its support operations like clockwork – Europe

Available On-Demand

As your business grows, customers will engage your support team in higher…

Level up your customer service: Benchmarks for small businesses – Europe

Available On-Demand

Do you know the benchmark standards for optimal customer support? With data…

Expert Tips and Tricks To Leverage Technology For Your Employee Experience

Available On-Demand

With the rise of on-demand consumer apps delivering seamless experiences, people are…

Full Circle: How improving your ticket form can increase team efficiency and uncover trends – Europe

Available On-Demand

Your support team receives every question, complaint, and suggestion for your business,…

Transforming your self-service with the power of AI, Featuring Forrester – Europe

Available On-Demand

As customers increasingly turn to self-service for support, technologies like AI and…

Bridge the gap: Connect the customer and agent experience with a modern support platform

Available On-Demand

In today’s on-demand world, customer expectations are rising faster than ever before.…

What’s New at Zendesk: September 2019 – Europe

Available On-Demand

We’re always looking for new ways to help you improve and scale…

How to make CX smarter, easier, and more personalized with Zendesk & AWS

Available On-Demand

We know developers are capable of building tools and applications that create…

Tapping your entire team for smarter self-service – Europe

Available On-Demand

It’s no secret that self-service has become the preferred support channel by…

Spotlight: Customizing Zendesk Explore

Available On-Demand

Zendesk Explore is an analytics product for businesses to measure and improve…

What’s New at Zendesk: June 2019 – Europe

Available On-Demand

Improve and scale your business with Zendesk’s latest release of features across…

Full Circle: Get the most out of your omnichannel support strategy – Europe

Available On-Demand

Providing seamless support across multiple channels has become a top differentiator for…

CX is a team sport: How Magic Leap uses Zendesk & Slack for seamless support

Available On-Demand

Customer support is a team sport which requires seamless collaboration across multiple…

Accent Group Omnichannel Approach

Implement an omnichannel strategy across 15 brands Accent Group, one of Australia’s…

What’s New at Zendesk: March 2019 – Europe

Available On-Demand

Last quarter we were busy launching 3 brand new products: Zendesk Sell,…

Expert Series: Extending the Zendesk data model with Custom Objects

Available On-Demand

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll…

What’s New at Zendesk: December 2018 – Europe

Available On-Demand

We’re shaking things up here at Zendesk with the launch of our…

Meet Zendesk Explore – Europe

Available On-Demand

Think about how much valuable data is generated by just a handful…

What’s New at Zendesk: September 2018 – Europe

Available On-Demand

This quarter’s What’s New webinar is all about the agent. Join the…

What’s New at Zendesk: June 2018 – Europe

Available On-Demand

We’re excited to announce a brand new product, a new plan for…

What’s New at Zendesk: March 2018 – Europe

Available On-Demand

We’ve recently added a number of new features that make it easier…

What’s New at Zendesk: November 2017 – Europe

Available On-Demand

We’ve recently added a number of new features that allow your team…

What’s New at Zendesk: August 2017 – Europe

Available On-Demand

We’ve recently added a number of new features that provide faster, more…

What’s New at Zendesk: May 2017 – Europe

On-Demand

We recently added a number of new features that help improve the…

Omnichannel Customer Story Spotlight

Available On-Demand

The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series,…

How to Build a True Omnichannel Customer Support System

Available On-Demand

The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series,…

How to Optimize Your Help Desk to Deliver Better Employee Experiences

Available On-Demand

With the emergence of disruptive companies like Airbnb and Netflix, consumer expectations…

Unifying the Customer Service Experience

Available On-Demand

The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series,…

The Benefits of Using Chat with Support

Available On-Demand

During this live demo we will cover the benefits of adding Zendesk…

Zendesk Spark Webinar

Available On-Demand

Spark is Zendesk’s quarterly event series designed to help you on your…

Support Plus Webinar Series – Enhance Your Customer Experience within Zendesk Support

Zendesk Support gives you everything you need to manage your customer interactions…

Zendesk Sunshine: How partners help power our open CRM platform

Available On-Demand

Zendesk Sunshine is the open, flexible CRM platform that lets you seamlessly…

Omnichannel Customer Story Spotlight

Available On-Demand

The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series,…

Debunking the myths of omnichannel customer experience – Europe

Available On-Demand

Is Omnichannel like a [insert mythical creature here]? What we mean is,…

It’s a data-driven world: Make smarter decisions with integrated customer analytics

Available On-Demand

Making quick, confident, data-driven decisions is difficult – if not impossible –…

How to Build a True Omnichannel Customer Support System

Available On-Demand

The Omnichannel revolution is here. Each 30-minute webinar, in this 3-part series,…

Zendesk on Zendesk: How we provide omnichannel customer support – Europe

Available On-Demand

Have you ever wondered how Zendesk uses Zendesk? Take a behind the…

Master Customer Support for Small Business – Grab growth by the omnichannel horns: Europe, Middle East and Africa

Available On-Demand

As you think of ways to grow your small business, your support…

Learn how to grow your business with Zendesk

Available On-Demand

Zendesk has helped many small businesses with this challenge, which has had…

How Evernote does Self-Service with Zendesk

Available On-Demand

Now more than ever, customers will attempt to self-serve before reaching out…

Fireside Chat with Catch Group: Getting ready for the Holiday Rush

Available On-Demand

The December holiday period is always a massive opportunity for retailers, with…

Zendesk on Zendesk: Omnichannel Analytics – Measuring and Improving CX
 – Europe

Available On-Demand

Each day at Zendesk, we have hundreds of agents using Zendesk to…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk – Europe

Available On-Demand

Join this webinar to get a behind the scenes look at how…

How to get started with Omnichannel Customer Engagement – Europe

Available On-Demand

Customer interactions are constantly evolving in the ways customers communicate, the channels…

The Benefits of Using Chat and Support Webinar

Available On-Demand

During this live demo we will cover the benefits of adding Zendesk…

Scale your customer support with smart self-service – Europe

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

Evolving trends in self-service: creating the best experience for agents and customers

Available On-Demand

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through…

Rethinking phone support with Zendesk Talk

Available On-Demand

Are you making the most of your phone channel? There could be…

Enterprise Benchmark: Comparing your customer service against other enterprises – Europe

Available On-Demand

As a customer support leader, you’ve probably wondered: “How does our department…

Tapping into the powerful combination of Support and Chat, featuring MeUndies

Available On-Demand

Real-time communication channels like chat create fast and effective ways to offer…

How 360 Payments uses collaboration tools to provide seamless customer support

Available On-Demand

As your business grows and your customer base expands, the teams your…

Help more customers in less time – Europe

Available On-Demand

We could all use a few more minutes in the day, and…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Available On-Demand

Watch this webinar to get a behind the scenes look at how…

Scale your support operations with Zendesk

Available On-Demand

Tune into this webinar to hear Zendesk Director of Product Marketing, Abhiroop…

Optimizing your support operations as you scale with Zendesk

Available On-Demand

Tune into this webinar to hear Zendesk General Manager, David Williams, give…

Customer Service Trends – Faster, Cheaper, and More Human – Europe

Available On-Demand

Customers want service that is both fast and human. Those two ideas…

How Discord scaled to support 46m monthly active users

Available On-Demand

As its community exploded to 150M users in under three years, Discord…

Spotlight: See what makes Sunshine so bright

Available On-Demand

Zendesk Sunshine is our new open CRM platform that lets you connect…

2019 Customer Experience Trends: United Kingdom

Available On-Demand

Your customers are comparing you to the best customer experience they’ve ever…

Expert Series: Extending the Zendesk data model with Custom Objects

Available On-Demand

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll…

How Spartan Race leads the pack in self-service

Available On-Demand

As its races rapidly took the world by storm, Spartan Race –…

It’s a data-driven world: Make smarter decisions with integrated customer analytics – Europe

Available On-Demand

Making quick, confident, data-driven decisions is difficult – if not impossible –…

Scale your customer support with smart self-service

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

Available On-Demand

From chatbots to intelligent recommendation engines, AI has helped speed up customer…

Step into the light: Transform your customer experience with an open CRM platform

Available On-Demand

Delivering on modern customer expectations is hard. Today’s customers are using more…

Zendesk on Zendesk: Omnichannel Analytics – Measuring and Improving CX


Available On-Demand

Each day at Zendesk, we have hundreds of agents using Zendesk to…

(Measure up!) Benchmarks for customer support organizations – Europe

Available On-Demand

Do you know the benchmark standards for optimal customer support? With data…

Optimize the performance of your support team with Zendesk

Available On-Demand

Dig into customer feedback, leverage powerful analytics and boost agent productivity, all…

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

Available On-Demand

Learn best practices in chat to improve conversion rates and grow your…

How to Optimize Your Help Desk to Deliver Better Employee Experiences

Available On-Demand

With the emergence of disruptive companies like Airbnb and Netflix, consumer expectations…

Understand and act on your ticket data with Insights reporting – Europe

Available On-Demand

Making data-driven decisions to improve your customer service experience doesn’t need to…

How Squarespace surpasses customer expectations with 24/7 self-service support

Available On-Demand

Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web…

Slack & Zendesk: The Future of Internal Collaboration

Available On-Demand

See how Slack – one of the world’s most popular collaboration hubs…

Transforming Your CX Through Customer Service – Featuring Gartner

Available On-Demand

Transforming the (CX) customer experience is more important than ever for enterprise…

Expert Series: Taking an innovative approach to phone support

Available On-Demand

With the rise of AI, self-service and other innovations in customer service,…

The Omnichannel Revolution Webinar Series – Europe

Part 1: Unifying the Customer Service Experience Available On-Demand Hear from Ryan…

Clean up your Zendesk Account – Europe

Available On-Demand

Do you have a growing or unorganised Zendesk in need of some…

Expert Series: How to drive more automated resolutions with Answer Bot

Available On-Demand

As your agents continue to grow their expertise, how can you make…

What do modern retail customers expect from customer service?

Available On-Demand

The marketplace reality of scaling a business is now less about what…

How to enable smart self-service – Europe

Available On-Demand

Zendesk Support works together with Guide to make self-service smarter. Guide tracks…

How to Deliver Best-in-Class Customer Self-Service – Europe

Available On-Demand

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason…

Introducing Zendesk Connect

Available On-Demand

Stuck in firefighting mode? Reacting to customer inquiries will always be a…

The Future of eCommerce Customer Support Webinar Series

Part 2: Create Best-in-Class Customer Support with Zendesk and Shopify Available On-Demand…

How Zola marries modern registries and compassionate customer service with Zendesk

Available On-Demand

If you’ve recently purchased a gift for a wedding, chances are you…

GDPR Compliance with Zendesk

Available On-Demand

On May 25, 2018, the GDPR (General Data Protection Regulation) will go…

Moving from Platform to Best of Breed

Available On-Demand

Choosing a new customer support solution requires hours of research and internal…

Tips to improve your phone support with reporting and analytics from Zendesk Talk

Available On-Demand

You can’t improve what you can’t measure. Luckily, Zendesk Talk, call center…

Upgrade your phone support with Zendesk Talk

Available On-Demand

If you’re like most customer service teams, you’re investing in new, digital…

The Future Of Customer Service Experiences

Available On-Demand

To build a loyal customer base, executing top-tier customer support is as…

What’s New at Zendesk: November 2016

On-Demand

As you might have noticed, we look pretty different. That’s because Zendesk…

How Dollar Shave Club implemented AI with Zendesk

Available On-Demand

Artificial intelligence is likely to touch every aspect of our lives, including…

GDPR Compliance with Zendesk

Available On-Demand

On May 25, 2018, the GDPR (General Data Protection Regulation) will go…

How Zendesk Scaled to 100,000 Customers in 150+ Countries – Simply and Beautifully

Available On-Demand

This webinar was originally published by the Growth Marketing Conference on Business2Community…

Zendesk on Zendesk: How we provide multichannel support at scale

Available On-Demand

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series,…

What’s New at Zendesk: November 2016

On-Demand

As you might have noticed, we look pretty different. That’s because Zendesk…

From support analytics to customer analytics: data is your competitive advantage

Available On-Demand

Did you know that companies who leverage customer analytics can outperform their…

Zendesk on Zendesk: How we provide live chat support

Available On-Demand

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series,…

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Available On-Demand

Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely…

What’s New at Zendesk: February 2017 – Europe

On-Demand

Join our product marketing team for an in-depth walk-through of all product…

Providing a great customer experience during the holiday rush

Available On-Demand

Did you know that ticket volumes can increase as much as 42%…

How Evernote does Self-Service with Zendesk

Available On-Demand

Now more than ever, customers will attempt to self-serve before reaching out…

Turning customer feedback into actionable insights

Available On-Demand

When it comes to startup success stories, Peloton has had an amazing…

Optimizing the Customer Experience with Le Tote

Available On-Demand

Delivering a seamless omnichannel customer experience is critical to increasing conversions and…

Unleash the Power of your ECommerce Site with Live Chat

Available On-Demand

Which is most effective at boosting sales, phone, email, or chat? How…

Multichannel Support: Why should companies care?

Available On-Demand

To build a loyal customer base, it is just as important to…

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Available On-Demand

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support…

The Value of Offering Support Inside Your Mobile App

Available On-Demand

If you have a mobile app for your customers, you already know…

Zendesk on Zendesk: How we expand support beyond customer service

Available On-Demand

Have you ever wondered how we leverage our own products here at…

Simplify your support operation as you scale

Available On-Demand

Growing your customer service operation doesn’t need to be painful- as long…

Keep customers happy with data-driven CX – Europe

Available On-Demand

Keeping customers happy is the name of the game in customer service…

Simplify your support operation as you scale – Europe

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Growing your customer service operation doesn’t need to be painful- as long…

How to Deliver Better Customer Service This Year

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Join us for a live 30 minute webinar, featuring Forrester analyst Kate…

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Like in a brick and mortar store, customers often need help when…

Why CX, Why Now?

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Transforming customer experience (CX) is more important than ever. But despite growing…

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Join us for a 30 minute webinar discussing The Total Economic Impact™…

What’s New at Zendesk: November 2016

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As you might have noticed, we look pretty different. That’s because Zendesk…

2017 retail and ecommerce customer service trends

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In the ever-competitive field of retail and ecommerce, customer support experience can…

Introduction to Zendesk Apps Marketplace

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Did you know Zendesk has hundreds of pre-built apps and integrations that…

Zendesk Talk Demo

On-Demand

Phone support is a powerful way to help your customers. It allows…

CX is a team sport: How Magic Leap uses Zendesk & Slack for seamless support

Available On-Demand

Customer support is a team sport which requires seamless collaboration across multiple…