Webinars

Self-service support:
Why companies need it and how to do it right

Available On-Demand

See how self-service support and agents can work together to provide an…

Watch now

Upcoming

On demand

No live webinars are available at this time.

Adapting your business in unprecedented times –
Top tips for transitioning to remote working

Available On-Demand

Distancing for success – We’re in this together You are not alone.…

The value of self service with Tiger of Sweden

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand

Bloom & Wild have forever changed the way people order, gift and…

Reimagining Insurance CX in a Digital World

Available On-Demand

Customer experience is quickly becoming the new battleground for insurance companies. The…

Re-imagining the customer experience through payments

Available On-Demand

As one of the booming areas of Fintech, competition in the payments…

Building a global digital first workplace.
And why it pays off.

Available On-Demand

Remote. Hybrid. In-office. After more than 18 months of uncertainty, teams are…

Transforming customer experiences with Zendesk and Amazon Connect

Available On-Demand

One positive from the last eighteen months, has been the accelerated adoption…

Analytics and Messaging – How to stay ahead in 2022

Available On-Demand

In this session, we will discuss the latest CX Trends, demonstrate how…

Accelerating your CX Success

Available On-Demand

Joined by CX Champions An organisation’s CX maturity is an assessment…

Delivering an agile omnichannel experience

Available On-Demand

Agility was the word on everyone’s lips when the world went topsy-turvy…

Self-service support:
Why companies need it and how to do it right

Available On-Demand

See how self-service support and agents can work together to provide an…

Coffee Break:
How to create the best customer experience

Available On-Demand

2020 caught a lot of companies off-guard. Support interactions were up considerably…

Industry CX: AI and Self-Service for Financial Services

Available On-Demand

Financial Services is a market that is in the midst of major…

Keep your business in sync

Available On-Demand

Enabling effective collaboration across departments has always been tricky, with the move…

How to digitally transform your Customer Support –
Sandvik Mobiles’ Story

Available On-Demand

In partnership with The environment of constant change driven by COVID-19 made…

Prepared for a changing customer service landscape?

Available On-Demand

One positive from the last year and a half has been the…

Creating A Truly Digital, Customer-Centric Approach in Financial Services

Available On-Demand

The financial services industry is experiencing a wave of innovation that is…

Shell Energy & Zendesk:
Ultra Customer-Centricity in action

Available On-Demand

The energy and utility landscape is shifting, bringing new challenges and opportunities.…

The future of employee experience is now

Available On-Demand

Employee experience has become an even higher priority for HR departments, following…

Why Omnichannel matters now more than ever

Available On-Demand

In 2020, companies made seismic shifts in how they do business as…

Fireside Chat with Huel: Adapting your CX Strategy to create better customer experiences

Available On-Demand

Retailers experienced extreme volatility over the past year, evidenced in the lightning-fast…

Zendesk Meetup
CX Roundtable

Available On-Demand

In today’s era of digital transformation, change is on everyone’s mind and…

Coffee Break:
How to Build Agile Sales Teams

Available On-Demand

Grab a warm cup of coffee and join us for our next…

The Future of Finance and CX

Available On-Demand

The current health situation has reshaped the global economy and society. Financial…

Zendesk Roadshow UK & Ireland
Session 1: Embrace the digital tipping point

Available On-Demand

Join us to discuss digital transformation and best practices hosted by Peter…

Zendesk Roadshow UK & Ireland
Session 2: How to realize the true potential of messaging in delivering customer service

Available On-Demand

Messaging as a channel isn’t new to technology businesses, but are you…

Coffee Break:
How to scale with self-service

Available On-Demand

Grab a warm cup of coffee and join us for our next…

Coffee Breaks:
The New-Age of Messaging

Available On-Demand

Grab a warm cup of coffee and join us for our first…

Conversations with an
IT leader:
CX and the Role of IT

Available On-Demand

For IT leaders, delivering incredible customer experiences is already a part of…

What’s new at Zendesk:
March 2021 – Nordics

Available On-Demand

Join us for our Nordic ‘What’s New’ webinar on March 2nd at…

Become a Champion of Customer Service with Zendesk

Available On-Demand

Join us on Monday the 15th of February at 17:00 KSA for…

2021 CX Trends:
Nordics break out session

Available On-Demand

Be the first to hear about this year’s 5 top trends during…

2021 CX Trends:
United Kingdom and Ireland

Available On-Demand

CX Trends 2021 is an event that brings together business leaders to…

2021 CX Trends:
Europe, Middle East & Africa

Available On-Demand

CX Trends 2021 is an event that brings together business leaders to…

Zendesk Virtual Event:
Customer Satisfaction in 2021

Available On-Demand

Join us on Wednesday, January 20 at 14:00 IST for a unique…

Why seamless experiences matter more than ever

Available On-Demand

Many organisations need to provide customers with fast, in-the-moment support across multiple…

Breaking new ground:
Adapt your CX Strategy in our upside-down world

Available On-Demand

Watch now to hear from Zendesk’s VP of Marketing, Prelini Udayan-Chiechi as…

Coffee Break:
Top Tips for Better Customer Service

Available On-Demand

This is part 1 of the ‘Coffee Break’ series We understand that…

Coffee Break:
7 Ways to Empower your Customers with Self-Service

Available On-Demand

This is part 2 of the ‘Coffee Break’ series As your customer…

Tea Break Top Tips:
Advice for scaling SMBs

Available On-Demand

Caffeine is essential as we take on our last episode of the…

Increase efficiency with Zendesk add-ons

Available On-Demand

Join our Nordic SMB experts, Erica Hall and Kristina Kenny, for a…

Tea Break Top Tips –
Stay connected, be productive

Available On-Demand

We are continuing with our Tea Break Top Tips theme and recommending…

musicMagpie:
Levelling Up Customer Service for a Booming Business

Available On-Demand

Keeping your customers’ happy means making every interaction matter. That’s why musicMagpie,…

Zendesk Roadshow UK & Ireland
Session 4: Messaging: Fast Response, High Satisfaction

Available On-Demand

Our Sunshine Conversations team explores how you can unify customer interactions from…

Zendesk Roadshow UK & Ireland
Session 3: Fintech & High Growth Tech: Business as (Un)usual

Available On-Demand

This session, moderated by Scott Carey, editor of Computerworld, one of the…

Zendesk Roadshow UK & Ireland
Session 2: Prepare for the Future of CX

Available On-Demand

This virtual roundtable, hosted by MyCustomer’s editor, Chris Ward, discusses the future…

Zendesk Roadshow UK & Ireland
Session 1: Five Big Bets for the Future of CRM

Available On-Demand

Adrian McDermott, President of Products at Zendesk, has some bold ideas on…

Tea Break Top Tips:
How to improve team collaboration

Available On-Demand

We are back! Zendesk’s Tea Break Webinar series is back with three…

SMB Benchmark 2020: Adapting to Rapid Change – Nordics

Available On-Demand

2020 came with some unexpected challenges that no one could foresee. Small…

SMB Benchmark 2020: Adapting to Rapid Change – UKI

Available On-Demand

2020 came with some unexpected challenges that no one could foresee. Small…

POWER: Making a powerful omnichannel experience

Available On-Demand

POWER is a modern-day retailer, based on a unique concept, but the…

CX Insider – Agent Productivity tips and tricks

Available On-Demand

When you empower your agents to work more efficiently, it makes your…

Trustpilot empowering the consumer experience

Available On-Demand

With most customers attempting to resolve problems on their own before reaching…

Zendesk Roadshow
Africa

Available On-Demand

The Zendesk Roadshow Africa – coming to a computer near you! Consumers…

Taking an omnichannel approach to retail reopening

Available On-Demand

As the UK begins to ease lockdown restrictions, shops are reopening. However,…

Nordea’s award winning self-service platform

Available On-Demand

Your customers expect you to go the extra mile for them and…

How to continue delivering great Customer Experiences post COVID-19

Available On-Demand

In a short period of time, COVID-19 has changed the lives of…

How to easily and quickly implement an omnichannel customer service?

Available On-Demand

Dott is the only local e-commerce marketplace in Portugal. With more than…

Self-service – Ask me anything with AppsFlyer

Available On-Demand

To address some of the questions that were asked on our recent…

Internal Matters:
Reacting, responding and communicating to employees during COVID-19 and beyond

Available On-Demand

Learn how your HR team can provide advice and support to employees…

AppsFlyer –
Mastering customer self-service

Available On-Demand

How to build one of the most successful self-service platforms in Europe…

Adapting in unprecedented times – Managing a remote support team

Available On-Demand

The longer we work from home the more likely it seems that…

Adapting in unprecedented times – New Future of CX

Available On-Demand

What are customers expecting from organisations in the new normal? In such…

Your ‘How-to’ guide with Appamondo & Zendesk

Available On-Demand

Connecting, collaborating and staying productive – all important themes in today’s’ working…

Jump into messaging with WhatsApp for Zendesk – Mediterranean

Available On-Demand

With billions of people in over 180 countries around the world using…

How to get started with Omnichannel Customer Engagement

Available On-Demand

Customer interactions are constantly evolving in the ways customers communicate, the channels…

Part 3: The Top Customer Service Reports for SMBs and how to create them

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

2020 CX Kick Off Webinar

Available On-Demand

Welcome to 2020 – a new decade where consumers want…. exactly the…

Part 2: 7 Ways to Empower your Customers with Self-Service

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

Part 1: Top Tips for Better Customer Service

Available On-Demand

Zendesk’s Tea Break Webinar series are bringing a collection of Top Tips…

inRiver’s Pragmatic Approach to Great Customer Experience

Available On-Demand

With over 10 years of experience within customer service, Maria Bolmstedt will…

WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand

Bloom & Wild have forever changed the way people order, gift and…

Big Expectations, Small Businesses: What Customers Want – United Kingdom

Available On-Demand

When it comes to providing great customer service, small businesses often have…

WhatsApp for Zendesk: Swapfiets Story

Available On-Demand

Swapfiets revolutionised the bike rental market when they launched in 2015. Join…

How to get started with Omnichannel Customer Engagement

Available On-Demand

Customer interactions are constantly evolving in the ways customers communicate, the channels…

Scale your customer support with smart self-service

Available On-Demand

Today’s customers increasingly prefer leveraging self-service content to solve their issues rather…

Quantifying the business impact of customer service in the United Kingdom

Available On-Demand

Customers will inevitably contact customer support in search of answers for their…

What’s New at Zendesk: March 2019 – Europe

Available On-Demand

Last quarter we were busy launching 3 brand new products: Zendesk Sell,…

GDPR Compliance with Zendesk

Available On-Demand

The rules of how you deal with personal data are changing. On…

2019 Customer Experience Trends: Europe, Middle East, & Africa

Available On-Demand

Your customers are comparing you to the best customer experience they’ve ever…

Meet Zendesk Explore – Europe

Available On-Demand

Think about how much valuable data is generated by just a handful…

Webinars

Self-service support: Why companies need it and how to do it right

Available On-Demand

Filtered results

Upcoming

On demand

Adapting your business in unprecedented times –Top tips for transitioning to remote working

Available On-Demand

The value of self service with Tiger of Sweden

Available On-Demand

WhatsApp for Zendesk: Bloom & Wild Story

Available On-Demand

Reimagining Insurance CX in a Digital World

Available On-Demand

Re-imagining the customer experience through payments

Available On-Demand

Building a global digital first workplace. And why it pays off.

Available On-Demand

Transforming customer experiences with Zendesk and Amazon Connect

Available On-Demand

Analytics and Messaging – How to stay ahead in 2022

Available On-Demand

Accelerating your CX Success

Available On-Demand

Delivering an agile omnichannel experience

Available On-Demand

Self-service support: Why companies need it and how to do it right

Available On-Demand

Coffee Break: How to create the best customer experience

Available On-Demand

Industry CX: AI and Self-Service for Financial Services

Available On-Demand

Keep your business in sync

Available On-Demand

How to digitally transform your Customer Support – Sandvik Mobiles’ Story

Available On-Demand

Prepared for a changing customer service landscape?

Available On-Demand

Creating A Truly Digital, Customer-Centric Approach in Financial Services

Available On-Demand

Shell Energy & Zendesk: Ultra Customer-Centricity in action

Available On-Demand

The future of employee experience is now

Available On-Demand

Why Omnichannel matters now more than ever

Available On-Demand

Fireside Chat with Huel: Adapting your CX Strategy to create better customer experiences

Available On-Demand

Zendesk Meetup CX Roundtable

Available On-Demand

Coffee Break: How to Build Agile Sales Teams

Available On-Demand

The Future of Finance and CX

Available On-Demand

Zendesk Roadshow UK & Ireland Session 1: Embrace the digital tipping point

Available On-Demand

Zendesk Roadshow UK & Ireland Session 2: How to realize the true potential of messaging in delivering customer service

Available On-Demand

Coffee Break: How to scale with self-service

Available On-Demand

Coffee Breaks: The New-Age of Messaging

Available On-Demand

Conversations with an IT leader: CX and the Role of IT

Available On-Demand

What’s new at Zendesk: March 2021 – Nordics

Available On-Demand

Become a Champion of Customer Service with Zendesk

Available On-Demand

2021 CX Trends: Nordics break out session

Available On-Demand

2021 CX Trends: United Kingdom and Ireland

Available On-Demand

2021 CX Trends: Europe, Middle East & Africa

Available On-Demand

Zendesk Virtual Event: Customer Satisfaction in 2021

Available On-Demand

Why seamless experiences matter more than ever

Available On-Demand

Breaking new ground: Adapt your CX Strategy in our upside-down world

Available On-Demand

Self-service support:
Why companies need it and how to do it right

Adapting your business in unprecedented times –
Top tips for transitioning to remote working

Building a global digital first workplace.
And why it pays off.

Self-service support:
Why companies need it and how to do it right

Coffee Break:
How to create the best customer experience

How to digitally transform your Customer Support –
Sandvik Mobiles’ Story

Shell Energy & Zendesk:
Ultra Customer-Centricity in action

Zendesk Meetup
CX Roundtable

Coffee Break:
How to Build Agile Sales Teams

Zendesk Roadshow UK & Ireland
Session 1: Embrace the digital tipping point

Zendesk Roadshow UK & Ireland
Session 2: How to realize the true potential of messaging in delivering customer service

Coffee Break:
How to scale with self-service

Coffee Breaks:
The New-Age of Messaging

Conversations with an
IT leader:
CX and the Role of IT

What’s new at Zendesk:
March 2021 – Nordics

2021 CX Trends:
Nordics break out session

2021 CX Trends:
United Kingdom and Ireland

2021 CX Trends:
Europe, Middle East & Africa

Zendesk Virtual Event:
Customer Satisfaction in 2021

Breaking new ground:
Adapt your CX Strategy in our upside-down world

Coffee Break:
Top Tips for Better Customer Service

Coffee Break:
7 Ways to Empower your Customers with Self-Service

Tea Break Top Tips:
Advice for scaling SMBs

Tea Break Top Tips –
Stay connected, be productive

musicMagpie:
Levelling Up Customer Service for a Booming Business

Zendesk Roadshow UK & Ireland
Session 4: Messaging: Fast Response, High Satisfaction

Zendesk Roadshow UK & Ireland
Session 3: Fintech & High Growth Tech: Business as (Un)usual

Zendesk Roadshow UK & Ireland
Session 2: Prepare for the Future of CX

Zendesk Roadshow UK & Ireland
Session 1: Five Big Bets for the Future of CRM

Tea Break Top Tips:
How to improve team collaboration

Zendesk Roadshow
Africa

Internal Matters:
Reacting, responding and communicating to employees during COVID-19 and beyond

AppsFlyer –
Mastering customer self-service