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Zendesk Talk Pricing
Annual Subscription Term (per agent per month) £0 - pay for usage only £19 - usage sold separately £49 - usage sold separately £89 - usage sold separately Contact us
Monthly Subscription Term (per agent per month) £0 - pay for usage only £25 - usage sold separately £59 - usage sold separately £110 - usage sold separately Contact us
Toll free & local phone numbers* sold separately
LIMIT ONE NUMBER
sold separately sold separately sold separately Access to out-of-the-box integrations with 90+ telephony providers and CTI toolkit. Specific features vary by partner.
Inbound & Outbound minutes sold separately sold separately sold separately sold separately
Text messages not available sold separately sold separately sold separately
Voice mail
Call Management
Answer in browser Specific features vary by partner.
Forward to phone
Mute
Hold
Warm transfer
Conference calling
Outbound Caller Display
Call blocking
Queue management
Pre-recorded & customised greetings Specific features vary by partner.
Queue size & wait time
Call us from Web Widget
Request a Callback from Web Widget
Business hours**
Priority Numbers
Callback from Queue
Call offering time limit
Extended queue waiting time
Agent efficiency
Inbound Caller Display Specific features vary by partner.
Automatic ticket creation
Click-to-call from a ticket
Call wrap-up time limits
Text for SMS support
Inbound & Outbound SMS Specific features vary by partner.
SMS Notifications*
Text Message Data Rates * * *
Triggers for automated text notifications
Advanced routing
Multibrand*** Specific features vary by partner.
Group routing*
IVR (phone trees)*
Overflow and After-Hours Routing*
Monitoring & reporting
Call recording Specific features vary by partner.
Voice mail transcription
Call history reports
Call Recording Permissions
Agent Recording Controls
Real-time queue levels
Real-time dashboards
Agent activity dashboards
Agent availability controls
Tickets for abandoned calls
Call Monitoring (Listen and Barge)
Explore Lite reporting*
Reliability and Services
Twilio infrastructure Specific features vary by partner.
Failover
Call-quality notifications
Failover on demand
Monthly diagnostics
Talk Usage 99.95% SLA

* Available as an Add-on

$$ Usage includes your phone numbers, minutes, text messages and optional voicemail transcription

*Customers on Zendesk Support Starter and Essential plans are limited to one phone number. Customers on the Zendesk Support Essential plan do not have access to group routing, IVR or triggers for automated text notifications. Other feature availability depends on Zendesk Support plan type.

** Requires Support Professional and above.

*** Requires Support Enterprise and above.