Zendesk Events and Meetups

Inside the Forrester TEI Study: 301% ROI With Zendesk

Online | 10AM (GMT)

Join Zendesk and Forrester for a fireside chat revealing how CX leaders prove ROI, reduce costs, and drive growth. In this session, Forrester analysts share how leading organisations are demonstrating measurable impact with Zendesk — and how you can build a stronger, data-driven business case for your own CX strategy.

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PURE Insurance: a blueprint to scale employee service across IT to HR

Online | 5PM (GMT)

Discover how PURE Insurance built a best-in-class IT support organisation that drives employee satisfaction and operational efficiency across multiple departments. Join our exclusive IT leadership spotlight featuring Ryan Easton, AVP, Head of Technical Support at PURE Insurance.

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The trust economy: How to earn trust in 2025

Online

Learn how Fortnum & Mason transformed their CX by turning trust into their most valuable currency; centralising feedback, empowering agents with AI and revolutionising service delivery with Zendesk and Trustpilot integration. Hear them explain the framework that saw their Trustpilot rating soar from 1.8 to 4.3.

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Zendesk AI Summit 2025

Virtual | On-demand

Join 20,000 service leaders at our biggest digital event of the year, where you’ll discover the AI innovations shaping service. Hear from visionary entrepreneur and AI advocate Reid Hoffman, co-founder of LinkedIn, Inflection AI and Manas AI. Explore live product demos tackling real-world service challenges with AI. Access exclusive content, guides and on-demand sessions to shape your AI strategy at your own pace

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AI Masterclass 2025

Online

Join this 3-part AI Masterclass series to gain practical tools, real-world examples, and expert guidance to adopt and scale AI, with a live Q&A in the final session to dive deeper.

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Avon masters the HR makeover with 98% employee satisfaction

Online

Learn how AVON is revolutionizing global employee services by placing human connections and seamless support first. Led by Karolina Michalska, AVON’s People Services team built a unified platform with Zendesk at its core—boosting efficiency, reducing costs, and ensuring consistency for over 5,000 employees worldwide.

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