Customer Context
Gives agents the relevant context they need to provide faster, more personalised responses to your customers.
The tools you need to personalise your responses
Customers expect seamless support when interacting with your agents. With our essentials card and interaction history features, agents get the context they need so they can cater their responses back to your customers.
Have the relevant details
Know all the relevant details on the customer – such as contact information, language and freeform notes – through the essentials card.
Know their journey
Gain visibility into all previous events and conversations with your customers through the interaction history.
Connect your own data
Capture customised events – such as web and shopping activity – through our Events API so that you can centralise all interactions in one place.
More Resources
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USING THESE FEATURES
85% of customers agreed that they are now able to better understand their customers’ journey with the essentials card and interaction history.
Learn how -
PERSONALISE YOUR INTERACTIONS
71% of customers said they were able to get a better understanding of the interactions their customers were having with their company.
Read how