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Contextual Workspaces

Contextual Workspaces

Give agents the right tools they need based on the ticket they’re solving.

Build workspaces that are relevant to the ticket at hand

As your customer service team grows and your support operations become more complex, agents can get bogged down looking for the right productivity tools to use. With contextual workspaces, you can automatically surface the most relevant tools for solving the ticket at hand.

See the right ticket form from the start

Let the exact form your customer used automatically show up when you open the ticket

Contextual Workspaces

Display only the relevant macros

See only the macros relevant to the ticket at hand, so you don’t have to sift through a long list to find the right one

Easily see the right apps

Have the flexibility to pre-select which apps to expand and collapse right when you open the ticket

More Resources

  • THE VALUE OF CONTEXTUAL WORKSPACES

    Understand the value that building customised ticket interfaces can bring to your support team

    Read here
  • SET IT UP

    Want to learn more on how to set up a contextual workspace?

    Get started
  • MANAGING CONTEXTUAL WORKSPACES

    Learn the basics of how to manage your contextual workspaces

    Learn more
  • Best Practices

    Need tips and tricks on how to strategise your contextual workspaces?

    Read how

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