Per agent/per monthover 35% off
Omnichannel support with email, chat, phone and public social channels
Social Messaging add-on (WhatsApp**, WeChat, LINE, Facebook Messenger and Twitter Direct Messages)
Knowledge base for self-service
Dashboards and reporting, for every channel
Platform extensibility with private and public apps
Talk Partner Edition
Multiple Ticket Forms
Roles and permissions, skills-based routing, and team publishing
Chat widget unbranding and chat web sdk
Identify knowledge gaps with Content Cues
24/7 support via phone and chat
Custom Objects, powered by Sunshine
Frequently asked questions, answered.
What does The Support Suite include?
Each agent on The Support Suite has access to Support, Guide, Chat, Talk and Social Messaging at either the professional or enterprise edition of each of these products.
Do all of my agents get access to the products in The Support Suite?
Yes! All your agents will have access to Support, Guide, Chat, Talk and Social Messaging. That means no more complications deciding and managing who needs what, and all your agents will be empowered to offer omnichannel support.
What if I only want some of the products in The Support Suite?
The Support Suite is the simplest way to get up and running with everything all of your agents need to offer omnichannel support, at a great price. If you want only some of the products in The Support Suite, you can assemble your own solution from our individual products and decide which agents need access to which products.
Can I buy The Support Suite together with individual products?
The Support Suite can be purchased together with Zendesk add-ons and products that are not in The Support Suite. The Support Suite cannot be purchased together with additional seats of Support, Guide, Chat, Talk or Social Messaging.
How do I get up and running on The Support Suite?
With The Support Suite Self-Starter Pack, admins and agents can learn the ins and outs of each product and learn best practices for setting up a solution that meets their needs.