Elevate the conversation

The full service experience

Logo: The Support Suite

Professional

Best for growing teams

Enterprise

Best for advanced organisations

The Zendesk Support Suite Pricing
Annual Subscription Term (per agent per month)  £89  £149
Monthly Subscription Term (per agent per month)  £109  £179
Agent Workspace

Unified agent workspace

Support

Customer service ticketing

Email
Public social channels (Facebook and Twitter)
Social Messaging add-on (WhatsApp***, WeChat, LINE, Facebook Messenger and Twitter Direct Messages)
Web Widget and Mobile SDK
Reporting and dashboards powered by Zendesk Explore
Customisable reports and dashboards, powered by Zendesk Explore $ $
Private customised apps and integrations
Multiple Ticket Forms $
Business rules analysis
Customised roles and permissions
Multibrand
Guided mode
Satisfaction Prediction
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Guide

Knowledge base and self-service

AI-powered suggestions with Answer Bot $ $
Agent-only knowledge base
Flag and create knowledge with Knowledge Capture App
Reporting and dashboards powered by Zendesk Explore
Multilingual content
Article life cycle management with Team Publishing
Identify knowledge gaps with Content Cues
Multiple help centres
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Chat

Real-time chat

Unlimited chats, triggers & departments
Widget customisation
Public & private apps
Operating hours
Reporting and dashboards powered by Zendesk Explore
Conversion Tracking
Widget unbranding
Real-time dashboards
Web SDK
Roles and Permissions
Skills-Based Routing
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Talk

Call centre software

Automatic ticket creation
Call recording & voice mail transcription
IVR phone trees
Call monitoring & barging
Callback from queue
Reporting and dashboards powered by Zendesk Explore
Talk Partner Edition
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
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***Additional costs apply for WhatsApp phone numbers.
$ Available as an Add-on.