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AI agents

Automate 80%+ of interactions with AI agents

Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt and act independently – delighting customers and employees whilst reducing costs at scale. Launch in just minutes, with no technical expertise needed.

AI agent interface showing return steps and item selection.

Benefits

Make customer service your competitive edge

Offer non-stop, personalised service

Deliver relevant answers instantly with AI agents that use your knowledge, policies and systems to support customers wherever they need it.

Get started in minutes, not months

Launch your AI agent in 3 clicks with no scripting or training. Seamlessly scale support across use cases, channels and 80+ languages.

Trust every automated resolution

Stay in control with automatic resolution validation and built-in QA scoring for 100% of AI agent interactions – so quality never slips.

Built into the Resolution Platform

AI agents work across your entire support stack – tickets, Copilot, knowledge, QA and analytics – to deliver real resolutions, every time.

Features

Scale on the road to 80%+ automation with AI agents

AI agent builder showing an order cancellation flow and a chat confirming an order was canceled.
AI agent chat resolving a card replacement, with service quality review and escalation indicators.
Automation potential dashboard showing estimated resolution rate, cost savings, and agent time savings with recommendations.

Connect your AI agent to knowledge sources – like your help centre or Confluence – to start automating 30% of requests from day one. Every response is fast, accurate and delivered in your brand’s unique tone.

VOICE AI AGENTS

Transform phone support with agentic AI

Deliver natural, human-like conversations with AI agents that handle calls from start to finish – authenticating users, answering questions and taking action through your existing workflows. No scripts. No handovers. No hold music.

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Smiling woman talking on a phone outdoors, surrounded by green plants.

Zendesk + ForethoughtNEW

Self‑improving AI Agents on any platform

Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time.

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Zendesk + Forethought

What customers say

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66%

automation rate

$14k

monthly savings

“We currently have 81 salons and are going to grow to 160 this year, without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”

Austin Towns

Chief Technology Officer

Read customer story

ROI calculator

See how much you can save

Use this calculator to explore potential savings from automating customer interactions with Zendesk AI agents. Results are illustrative and based on the inputs you provide — actual results may vary.

AI Agents ROI Calculator

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Annual net savings

Estimated yearly savings from automated customer interactions with AI agents, after accounting for your Zendesk subscription.

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Want to know how these numbers were calculated?

The estimates provided are for illustrative purposes only. Actual results may vary, and will depend on a variety of factors such as implementation practices, user adoption, and external economic conditions. Zendesk does not guarantee any financial outcomes or benefits, and is not responsible for the accuracy of the calculations.

AI AGENTS FOR EMPLOYEE SERVICE

Put AI agents to work for your employees

Resolve employee requests on the spot – from resetting passwords to updating benefits. AI agents handle HR, IT and workplace needs end-to-end, following your policies, so your teams can focus on high-impact work.

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Frequently asked questions

Forethought strengthens and accelerates Zendesk AI Agents. By integrating Forethought technology into our platform, we’re advancing self-improving capabilities, like voice automation, and making AI agents available across any platform where service lives. For existing customers, this means faster innovation and deeper agentic performance without disruption to your current deployment.

Additional resources

See AI agents in action

Contact Sales