Pricing for the #1 AI customer service solution

• Support plans: if you’re just starting out with email-based customer support, the Support plan is a great place to begin. It covers the essentials with the flexibility to add channels, expand capabilities or upgrade to the full Zendesk Suite as your needs grow.

• Suite plans: the Zendesk Suite is your all-in-one customer service solution. Equipped with ticketing, messaging, live chat, help centre and voice support, it’s ideal for businesses providing multi-channel customer support. All Suite plans include powerful automations and AI agents available 24/7 to resolve customer issues quickly and effectively.

Learn more about Support plans and Suite plans as the different service plan levels available, or contact Sales if you’re evaluating enterprise requirements.

Forethought AI agents by Zendesk are self-improving AI agents that can understand customer requests, take action and continuously improve outcomes over time. These agents bring specialised AI into the Zendesk AI ecosystem and can handle more complex workflows across all channels and environments.

They’re built to work seamlessly within Zendesk for those looking to elevate their service experience – and, just as importantly, they work on any platform, making it easy to bring best-in-class AI agents to an existing stack.

Contact Sales to learn more.

Zendesk offers add-ons that extend your service plan with additional functionality such as advanced capabilities, additional channels or specialised products.

• How add-ons are priced: add-ons are typically priced separately from your base plan and may be billed by seats, usage or the specific add-on.

• Availability: add-ons can vary by plan tier and by purchase path (self-serve vs sales-assisted).

Explore options: view all available add-ons here.

There are two main ways to buy Zendesk:

• Online purchase: best for individuals and teams who want to get started quickly. Typically paid by card during checkout.

• Sales-assisted: best for larger organisations, complex requirements or enterprise plans. Typically involves working with our sales team and may support invoice-based billing depending on eligibility and terms.

• Payment methods: bank account (direct debit), credit or debit card or PayPal. For all other types of payments, contact your account representative.

• Supported currency: currently, Zendesk supports USD, EUR, GBP and BRL.

Unsure? Contact Sales to confirm the right service plan and purchasing method.

Enterprise service plans generally require sales engagement. If you’re looking for an enterprise plan, the best next step is to contact Sales so we can help you evaluate the right package, confirm requirements and set up purchasing (often including invoice options where applicable).

Contact Sales

Zendesk subscriptions are monthly, annually or multi-year. You can reach out to your Account Executive or Sales Representative for additional billing options. 

• Monthly billing: more flexibility, typically a higher effective monthly rate.

• Annual billing: usually discounted compared to paying monthly.

• Upgrades/downgrades: service plan changes can affect billing and may apply immediately or at renewal, depending on your subscription terms.

Learn more here or contact us for details.

Zendesk offers a free trial so you can explore the product before committing to a paid plan. During the 14-day trial period:

• Default plan: you’ll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days. If you want to trial a specific plan, contact us. If you want to trial an Employee Service Suite plan see here. 

• Add-ons: Copilot is included by default. If you’d like to try other add-ons please contact Sales. 

• AI access: trial access to AI features is available for evaluation purposes, though the capabilities included may vary.

Learn more: free trial details and what’s included.

To estimate your total Zendesk cost, consider these main components:

• Number of agents (seats): base plan cost is typically per agent/month.

• Add-ons: include any add-ons you need. 

• AI agents resolutions: if you use AI agents to automate resolutions, factor in expected resolutions exceeding your plan allowance.

• Monthly vs annual billing: annual billing often reduces the overall price, compared to paying monthly.
  
  

Helpful tool: use the ROI calculator.

Yes. Zendesk integrates with a wide range of tools and platforms, and you can connect to other systems in a few ways:

• Prebuilt integrations: available through the Zendesk Marketplace (apps and integrations).

• Customised integrations: supported via APIs for building tailored workflows and data connections.

• Enterprise integrations: larger organisations often implement deeper integrations (for example with CRM, identity providers, data platforms or customised internal systems).
  

Explore the Zendesk Marketplace or review our API documentation.

Zendesk is built with enterprise-grade security and privacy to help protect customer data. We combine robust security features with comprehensive audits of our applications, systems and networks to help ensure customer and business data remains protected.

Visit the Zendesk Trust Centre for the most up-to-date information and documentation on security and privacy practices, compliance and certifications, and product and infrastructure security controls.