Here, there and everywhere
With Answer Bot in every channel, your team and customers benefit from AI-powered self-service—wherever they need it.
Knowledge is power
Answer Bot can quickly provide internal teams the knowledge they need to do their jobs better. On the Zendesk Support interface, Answer Bot suggests relevant articles via the Knowledge Capture App. And for teams beyond support, Answer Bot for Slack can respond to enquiries in-context—so your teams can spend more time doing what they do best.
Anywhere you need it to be
Use Answer Bot’s API to extend AI-powered self-service to any channel. With options like easily marking questions as solved, tracking when customers have viewed articles, and indicating when articles suggested aren’t helpful, our flexible APIs allow you to bring Answer Bot into your custom experiences in a way that makes the most sense for your business and your customers.
Answer Bot for Slack has been a game changer for our internal Sales and Customer Success teams. The ability to ask a question in Slack and have a detailed answer direct from our Help Centre within seconds is amazing.
Jack Harrison-Sherlock, Support Operations
Extend your self-service
Zendesk’s developer resources make it easy to customise your Answer Bot experience, no matter the channel or audience.Learn more >
Support, right where they need it
Zendesk Embeddables allows developers to embed Zendesk functionality—such as Answer Bot—on Web Widget and Mobile SDKs for both Android and iOS.Learn more >
Help customers help themselves
Artificial intelligence can help customers self-serve, no matter their channel of choice—learn more about shifting customer preferences and how AI can close the gap.Learn more >
Help your agents and customers find the help they need, when they need it, with the power of AI.Learn more >