Use your know-how
A smart knowledge base for better self-service and empowered agents

Compare plan features
Find your perfect match
Lite |
Professional |
Enterprise |
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Zendesk Guide Pricing
Annual Subscription Term (per agent per month) | Free | £15 | £29 |
Monthly Subscription Term (per agent per month) | Free | £19 | £34 |
Get started and customise your knowledge base quickly
CREATE A KNOWLEDGE BASE | |||
Theme customisation |
Basic Standard theme |
Intermediate Standard theme Custom themes & integrations |
Advanced Standard theme Custom themes & integrations Multiple theme templates |
Rich text WYSIWYG editor | |||
Content overview | |||
Restore deleted articles | |||
Article view permissions | Registered users Public |
Internal only (custom) Registered users (custom) Public (custom) |
Internal only (custom) Registered users (custom) Public (custom) |
Create the best self-service experience for your customers
Embed self-service with Web Widget and Mobile SDK | |||
Use contextual help to serve up relevant content | |||
API access to customise | |||
Enable customers to manage their own request with Customer Portal | |||
Empower customers to close requests with Rapid Resolve | |||
AI-powered suggestions with Answer Bot | * | * |
Empower agents with easy access to knowledge
Agent-only knowledge base | |||
Article recommendations with the Knowledge Capture app | |||
Flag and create knowledge with the Knowledge Capture app | |||
Integrated Knowledge Capture app with publishing workflow | |||
AI-powered suggestions in the agent interface and on Slack |
Develop and improve content across your team
Content and revision history | |||
Article assignments and publishing permissions with Team Publishing | |||
Article life cycle management with Team Publishing and Article Events | |||
Identify knowledge gaps with Content Cues |
Organise and optimise your knowledge base
Content structure | Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 6 content hierarchy levels |
Multilingual content** | 1 default language | 40+ languages Dynamic content for translations |
40+ languages Dynamic content for translations |
Article import | |||
Bulk actions | Basic | Intermediate | Advanced |
SEO | |||
Host mapping** | |||
Article labels | |||
Customised article lists and sharing options | |||
XML Sitemap | |||
Multiple help centres** |
Understand knowledge engagement and effectiveness through reporting and analytics
Google Analytics tracking | |||
Top Content and Search overview | |||
Pre-built Guide dashboards | |||
Knowledge Capture dashboard** | |||
Answer Bot Insights dashboard** |
*Available as an Add-on
** Feature availability depends on your Support subscription level