Use your know-how
A smart knowledge base for better self-service and empowered agents
Compare plan features
Find your perfect match
Lite |
Professional |
Enterprise |
|---|
Zendesk Guide Pricing
| Billed annually (per agent per month) | Free | £15 | £29 |
| Billed monthly (per agent per month) | Free | £19 | £34 |
Get started and customise your knowledge base quickly
| CREATE A KNOWLEDGE BASE | |||
| Theme customisation |
Basic Standard theme |
Intermediate Standard theme Customised themes & integrations |
Advanced Standard theme Custom themes & integrations Multiple theme templates |
| Rich text WYSIWYG editor | |||
| Content overview | |||
| Restore deleted articles | |||
| Article view permissions | Registered users Public |
Internal only (custom) Registered users (custom) Public (custom) |
Internal only (custom) Registered users (custom) Public (custom) |
Create the best self-service experience for your customers
| Embed self-service with Web Widget and Mobile SDK | |||
| Use contextual help to serve up relevant content | |||
| API access to customise | |||
| Community with collaboration forums, user profiles and content moderation | |||
| Enable customers to manage their own request with Customer Portal | Basic | Advanced | Advanced |
| Empower customers to close requests with Rapid Resolve | |||
| AI-powered suggestions with Answer Bot | * | * |
Empower agents with easy access to knowledge
| Agent-only knowledge base | |||
| Article recommendations with the Knowledge Capture app | |||
| Flag and create knowledge with the Knowledge Capture app | |||
| Integrated Knowledge Capture app with publishing workflow | |||
| AI-powered suggestions in the agent interface and on Slack |
Develop and improve content across your team
| Content and revision history | |||
| Article assignments and publishing permissions with Team Publishing | |||
| Article life cycle management with Team Publishing and Article Events | |||
| Identify knowledge gaps with Content Cues |
Organise and optimise your knowledge base
| Content structure | Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 6 content hierarchy levels |
| Multilingual content** | 1 default language | 40+ languages Dynamic content for translations |
40+ languages Dynamic content for translations |
| Article import | |||
| Bulk actions | Basic | Intermediate | Advanced |
| Article labels | |||
| Customised article lists and sharing options | |||
| SEO | |||
| XML Sitemap | |||
| Multiple help centres** |
Understand knowledge engagement and effectiveness through reporting and analytics
| Google Analytics tracking | |||
| Top Content and Search overview | |||
| Pre-built Guide dashboards (knowledge base, community, search) | |||
| Knowledge Capture dashboard** | |||
| Answer Bot Insights dashboard** |
*Available as an Add-on
** Feature availability depends on your Support subscription level