Use your know-how

A smart knowledge base for better self-service and empowered agents

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Zendesk Guide Pricing
Billed annually (per agent per month) Free  £15  £29
Billed monthly (per agent per month) Free  £19  £34
Get started and customise your knowledge base quickly
CREATE A KNOWLEDGE BASE
Theme customisation Basic
Standard theme
Intermediate
Standard theme
Customised themes & integrations
Advanced
Standard theme
Custom themes & integrations
Multiple theme templates
Rich text WYSIWYG editor
Content overview
Restore deleted articles
Article view permissions Registered users
Public
Internal only (custom)
Registered users (custom)
Public (custom)
Internal only (custom)
Registered users (custom)
Public (custom)
Create the best self-service experience for your customers
Embed self-service with Web Widget and Mobile SDK
Use contextual help to serve up relevant content
API access to customise
Enable customers to manage their own request with Customer Portal Basic Advanced Advanced
Empower customers to close requests with Rapid Resolve
AI-powered suggestions with Answer Bot * *
Empower agents with easy access to knowledge
Agent-only knowledge base
Article recommendations with the Knowledge Capture app
Flag and create knowledge with the Knowledge Capture app
Integrated Knowledge Capture app with publishing workflow
AI-powered suggestions in the agent interface and on Slack
Develop and improve content across your team
Content and revision history
Article assignments and publishing permissions with Team Publishing
Article life cycle management with Team Publishing and Article Events
Identify knowledge gaps with Content Cues
Organise and optimise your knowledge base
Content structure Unlimited sections & categories
2 content hierarchy levels
Unlimited sections & categories
2 content hierarchy levels
Unlimited sections & categories
6 content hierarchy levels
Multilingual content** 1 default language 40+ languages
Dynamic content for translations
40+ languages
Dynamic content for translations
Article import
Bulk actions Basic Intermediate Advanced
Article labels
Customised article lists and sharing options
SEO
XML Sitemap
Multiple help centres**
Understand knowledge engagement and effectiveness through reporting and analytics
Google Analytics tracking
Top Content and Search overview
Pre-built Guide dashboards
Knowledge Capture dashboard**
Answer Bot Insights dashboard**

*Available as an Add-on
** Feature availability depends on your Support subscription level