Use your know-how
A smart knowledge base for better self-service and empowered agents
LITE |
PROFESSIONAL |
ENTERPRISE |
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| Zendesk Guide Pricing | |||
| Billed annually (per agent per month) | Free | £15 | £29 |
| Billed monthly (per agent per month) | Free |
£19 |
£34 |
| Get started and customise your knowledge base quickly | |||
CREATE A KNOWLEDGE BASE |
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Theme customisation |
Basic Standard theme |
Intermediate Standard theme Customised themes & integrations |
Advanced Standard theme Custom themes & integrations Multiple theme templates |
Rich text WYSIWYG editor |
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Content overview |
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Restore deleted articles |
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Article view permissions |
Registered users Public |
Internal only (custom) Registered users (custom) Public (custom) |
Internal only (custom) Registered users (custom) Public (custom) |
| Create the best self-service experience for your customers | |||
Embed self-service with Web Widget & Mobile SDK |
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Use contextual help to serve up relevant content |
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API access to customise |
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Community with collaboration forums, user profiles and content moderation |
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Enable customers to manage their own request with Customer Portal |
Basic | Advanced | Advanced |
Empower customers to close requests with Rapid Resolve |
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AI-powered suggestions with Answer Bot |
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| Empower agents with easy access to knowledge | |||
Agent-only knowledge base |
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Article recommendations with the Knowledge Capture app |
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Flag and create knowledge with the Knowledge Capture app |
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Integrated Knowledge Capture app with publishing workflow |
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AI-powered suggestions in the agent interface and on Slack |
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| Develop and improve content across your team | |||
Content and revision history |
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Article assignments and publishing permissions with Team Publishing |
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Article life cycle management with Team Publishing and Article Events |
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Identify knowledge gaps with Content Cues |
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| Organise and optimise your knowledge base | |||
Content structure |
Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 2 content hierarchy levels |
Unlimited sections & categories 6 content hierarchy levels |
Multilingual content** |
1 default language | 40+ languages Dynamic content for translations |
40+ languages Dynamic content for translations |
Article import |
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Bulk actions |
Basic | Intermediate | Advanced |
Article labels |
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Customised article lists and sharing options |
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SEO |
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XML Sitemap |
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Multiple help centres** |
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| Understand knowledge engagement and effectiveness through reporting and analytics | |||
Google Analytics tracking |
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Top Content and Search overview |
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Pre-built Guide dashboards (knowledge base, community, search) |
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Knowledge Capture dashboard** |
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Answer Bot Insights dashboard** |
* Available as an Add-on
** Feature availability depends on your Support subscription level