Zendesk Gather provides a community forum for customers to connect and collaborate
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- Community forums
- Ticket escalation
- User profiles and aliases
- Moderator permissions
- Integrated search
- Content moderation queue
- AI-powered spam protection
- Reporting & Analytics
Frequently asked questions, answered.
How does the Zendesk Gather Trial work?
Your Zendesk Gather trial starts on the Professional plan and lasts 14 days.
What happens at the end of my Gather trial?
Gather works alongside any tier of Zendesk Guide and Zendesk Support plans, including Guide Lite which is available free.
If you are a Support and Guide customer and wish to continue using Gather beyond the free trial, you need to purchase a Gather Professional subscription. If you are not yet a Zendesk customer, you need to purchase a subscription to Zendesk Support and Guide (or use the free Lite plan) before continuing to use Gather.
Is Zendesk Gather available for purchase separately from Zendesk Support?
To purchase Zendesk Gather, you need to purchase a subscription to Zendesk Support and Guide (or use the free Lite plan). Learn more about those plans here.
Are there any additional contracts or fees? Can I change plans?
No, all you need to do is pay for your agents. That’s it. There are no set-up or initiation fees, and most customers are fully up and running in a day.
Gather Professional plan is available month-to-month or annually. You can start, stop, or make changes to your plan at any time, but note that refunds are not given for cancellation or downgrades. (See our Terms of Service for full details.)
Do I need to buy a Gather seat for every agent on my Support and Guide account?
Yes. You will need the exact number of seats you have on your Support and Guide plans. However, you can mix and match any plan tiers you like, including Guide Lite which is available free.