Zendesk Gather provides a community forum for customers to connect and collaborate
Community forum features
Build a village
Zendesk Gather helps you create a community for your customers to connect and collaborate with each other. With Gather, you can always provide them with support whenever they need it.
Help them help each other
Provide a space where members can interact with their peers, get their questions answered, and exchange feedback.
Find the right information
Easily filter help centre searches for community posts and filter results by topic.
Ensure members can find the help they need by organising the community into browsable topics.
Present relevant content by pinning posts across your community.
Surface popular and accurate content by up-voting and down-voting posts and comments.
Suggest similar posts to avoid duplicate threads and answer questions with existing content.
Start a new thread
Interact in the community, using a WYSIWYG editor to easily format posts, drag-n-drop images, or insert links.
Manage community activity and stats in one place with the option to create an alias.
Get notifications via email by following specific topics, posts or other members.
Tag members in threads to start conversations for better engagement and growth.
Share community content across Facebook, Twitter or LinkedIn.
Go behind the scenes
Organise content like a pro so you can manage and grow your community with the right resources to boost member engagement.
Stay on top of issues
Escalate posts to your support agents when one-on-one help is needed.
Tag posts with their current status—including when a question is answered and when product requests are planned, not planned, or completed.
Empower members to become moderators by assigning varying levels of permissions—like the ability to flag, hide, edit, and move posts.
Scale with ease
Use keyword filters to immediately flag posts for review and approval prior to publishing.
Automatically flag suspicious content for review and approval before publishing.
Easily track key metrics such as posts, comments, views, votes, subscriptions and answers with filters by brand and date ranges.
Community managers can easily track relevant metrics such as page views, referrals and bounce rates.
Make it your own
Localise your community in 40+ languages so you can serve members in their native language.
Choose who can access your community with the option to require registration or make it public.
APIs to customise
Design sophisticated customisations to enhance the customer experience.
Create multiple communities for various audiences, regions or brands. Each one is separate, so you can set different permissions, create unique URLs, and customise themes to match.
Gather is optimised so search engines can understand your content and members can find answers, no matter where they look for them.