Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Start your free trial of Explore Professional today
Prices shown are billed annually. For prices billed month to month, click here.
Plan-based dashboards available for Support, Chat and Talk Professional plans and above.
Requires a Zendesk Support Professional or above subscription.
Customers who have purchased a Zendesk Support Professional or above licence before 13th November, 2018 will receive Zendesk Explore Professional free of charge.
Zendesk Explore can manage data volumes up to 1 million Zendesk Support tickets.
Frequently asked questions, answered.
How does the free trial work?
After you create an account, you have instant access to all Zendesk Explore features on the Enterprise plan. During this period you can upgrade to a fully paid plan at any time.You don’t need a credit card during the trial period.
Do I need a Support plan to use Zendesk Explore?
Yes. To access Zendesk Explore, you must be on a Support Professional or higher plan.
Do I have to pay for pre-built reports?
Users on Support Professional or above will have access to Explore Lite, which includes pre-built, best practice dashboards for each Zendesk channel.*
*Dashboard availability depends on product plan
Do I need to purchase an Explore plan to customise my reporting?
Yes, to build customised reporting you will need to purchase an Explore Professional licence.
Do my agents have access to Zendesk Explore?
Yes, agents have access to Zendesk Explore and administrators have flexible control over their permissions.
What happens after the free trial?
If you are a Zendesk customer and would like to continue using Explore beyond the free trial, you will need to add Explore to your Zendesk subscription. If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support before continuing to use Explore.
Can I change packages at any time?
Plans are month-to-month or annual. You can change your package any time, but keep in mind the change will not take effect until the end of your billing cycle.
Do Light Agents have access to Zendesk Explore?
No. At present Light Agents do not have access to Zendesk Explore. Users will need a full seat of Support Professional or above to access Explore.