Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Start your free trial of Explore today
with Support Professional and above
- Built-in Zendesk analytics
- Filters and interactivity
- Data Export
- Daily data refresh for historical reports
- Customisable analytics
- Standard permissions
- Scheduled Delivery
- Hourly data refresh for historical reports
- Live charts & dashboards
- Advanced sharing
- More live customisations and data alerts coming soon
- Embeddable dashboards coming soon
Frequently asked questions, answered.
How does the free trial work?
After you create an account, you have instant access to all Zendesk Explore features for the Explore Professional plan. For a trial of Explore Enterprise, please use the Contact Us form. During this period you can upgrade to a fully paid plan at any time.
You don’t need a credit card during the trial period.
Do I need a Support plan to use Zendesk Explore?
Yes. To access Zendesk Explore, you must be on a Support Professional or higher plan.
Do I have to pay for pre-built reports?
Users on Support Professional or above will have access to Explore Lite, which includes pre-built, best practice dashboards for each Zendesk channel.*
Do I need to purchase an Explore plan to customise my reporting?
Yes, to build customised reporting you will need to purchase an Explore Professional or Enterprise licence.
Do my agents have access to Zendesk Explore?
Yes, agents have access to Zendesk Explore and administrators have flexible control over their permissions.
What happens after the free trial?
If you are a Zendesk customer and would like to continue using Explore beyond the free trial, you will need to add Explore to your Zendesk subscription. Zendesk Explore is available to customers with a Support Professional or higher plan. If you are not yet a Zendesk customer, you will need to purchase a subscription to Zendesk Support Professional or higher before continuing to use Explore.
Can I change packages at any time?
Plans are month-to-month or annual. You can change your package any time, but keep in mind the change will not take effect until the end of your billing cycle.
Do Light Agents have access to Zendesk Explore?
Customers on Support Enterprise plan with the Collaboration add-on will be able to share view-only dashboards in Explore with Light Agents.