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Freese and Nichols sees Advanced AI as a game changer

A Zendesk customer since 2018, Freese and Nichols is a privately owned engineering, planning, and consulting firm based in Fort Worth, Texas. As the first engineering/architecture firm to earn the Malcolm Baldrige National Quality Award, Freese and Nichols is known for its consistent delivery of award-winning solutions backed by superior client-focused support. Learn why Jimmy Jean-Louis, service desk manager at Freese and Nichols, is embracing the availability of Zendesk Advanced AI.

Freese and Nichols

Company Headquarters

Fort Worth, Texas

U. S. Offices


Skilled Professionals


Company founded