Strike up a conversation

Reach your customers instantly via web, mobile and messaging

Try our Enterprise plan free

No credit card required





  • 1 concurrent chat
  • Chat rating
  • 30-day chat history



  per agent
per month

Lite, plus...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customisation
  • Public apps**



  per agent
per month

Team, plus...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)



  per agent
per month

Professional, plus...

  • Widget unbranding
  • Real-Time monitor
  • Roles and Permissions
  • Skills-Based Routing
  • Web SDK
  • 24/7 live chat support
Chat Lite is available free in all Support plans

Prices shown are billed annually. For prices billed month to month, click here.
*Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.

Frequently asked questions, answered.


How does the free trial work?

After you create an account, you have instant access to all Zendesk Chat features on the Enterprise plan. During this period you can upgrade to a fully paid plan at any time.

You don’t need a credit card during the trial period.

Do I have to start with a free trial?

Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Zendesk Chat is the best fit for your organisation is through our full-featured trial. Over the course of the trial, you will also understand the feature set and be better positioned to select a suitable package for your needs.

But if you're already convinced, you can upgrade to a paid plan at any point.

What happens after the free trial?

Towards the end of the trial we will email you and check if you wish to upgrade. If you feel ready to buy a paid plan, you can do so using a credit card or PayPal. If you choose not to upgrade during the trial period, we will offer you the option to downgrade to the free Lite package. Most of the features and additional agents you added will be automatically disabled at this point.

If you choose to upgrade later, the disabled features and agents can be re-enabled.

What are agents?

Agents are your organisation's team members who will log into the dashboard and respond to your customer's chat requests. Each agent will need their own account so they can serve customers. Basically, our agent fee is exactly like a per-licence fee that you use with other software packages.

What methods of payment are accepted?

We accept PayPal, Visa, Mastercard, Amex and Diners Club.

Can I change packages at any time?

Plans are month-to-month or annual. You can change your package at any time, but keep in mind the change will not take effect until the end of your buying cycle.