Gravity CX

Gravity CX is the top Zendesk Premier Partner based in Australia & New Zealand, working with support teams across Australia, New Zealand and APAC. For 12+ years we have done one thing: make Zendesk work for teams that have outgrown the defaults. That's 150+ implementations, 400+ health checks, and 200K+ AI resolutions delivered for our customers.

Engagement that fits where you are:

Zendesk Implementation. A six-week launch for teams new to Zendesk or moving off Intercom, Freshdesk or Salesforce Service Cloud. You're live in six weeks, or the services fee is refunded and we keep going until you are.

Zendesk Rescue. A fixed sprint for an instance that has accumulated years of macros, triggers and routing that nobody fully owns.

Managed Zendesk by Gravity CX. We run and improve your Zendesk every month, so you don't need a dedicated admin. You get a named consultant and fortnightly reporting, built for teams of 20 to 100+ agents.

We also deploy Zendesk AI agents, Copilot and Voice AI. We tune them against your real ticket data, so the AI you bought actually resolves tickets. We build Zendesk OS, our own suite of Zendesk apps for automated health checks, bulk user editing and Xero integration.

Trusted by support teams at Grammarly, Kuehne + Nagel, Sydney Opera House, Lovisa, Pandora, MYOB, ACER, Ezypay, Flexischools, West Coast Eagles and Insignia Financial.

"Before Gravity CX we were largely going through the motions. We have since rebuilt our foundations and significantly improved our Zendesk platform. Our workflows are structured and efficient, and we have a clear roadmap for what to tackle next."
Chris James, Head of Customer Operations, Ezypay

"The AI agent did not just take tickets off our plate, it gave our people a new career path. Three of our support team moved into sales because the AI was handling the volume."
Jamie Howe, Head of Customer Operations, The Bart Group

Rated 5.0 on the Zendesk Marketplace. Book a call at gravity.cx, or run the free health check at healthcheck.gravity.cx.