SevenRooms Reservations

SevenRooms Reservations brings your restaurant's booking history directly into the Zendesk ticket sidebar, so support agents can see a guest's reservations without switching tools.

Built by Gravity CX, this app looks up the ticket requester's SevenRooms reservation history by email and lets agents:

• See upcoming and past reservations, plus pending reservation requests, at a glance

• Open any reservation or request to view its full details, read-only

• Search for any guest's reservations by email address

• Jump straight to the reservation in SevenRooms to make changes

The app is read-only: it displays reservation information inside Zendesk and links out to SevenRooms for any edits, so your booking data always changes in one place.

Data disclosure

To provide these features, the app sends data between your Zendesk account and your SevenRooms account. The ticket requester's email address (or an email an agent searches for) is sent to SevenRooms to look up reservations. Reservation, request, and venue data returned by SevenRooms is displayed in the ticket sidebar. The app does not create, edit, or cancel any data in SevenRooms. Your SevenRooms API credentials are stored as encrypted Zendesk secure settings and are never exposed to the browser. Guest and ticket data is exchanged directly between Zendesk and SevenRooms and is not sent to any other third party.

Gravity CX does not collect any personal information about guests or tickets. The only information Gravity CX collects is Zendesk app usage and installation data. For details on how Gravity CX handles data, see our Security and Privacy policy.