Zendesk admin, without leaving Support

Every admin knows the dance: open Admin Center in a new tab, find the trigger, edit it, come back, refresh, repeat. SweetHawk's Admin Center app puts a fast, modern admin console straight into the Zendesk Support nav bar, so you can manage the things you touch every day right where you already work.

Fields, forms, triggers, automations, macros, views, SLA policies, team members, groups, roles, apps, webhooks and account settings: all in clean, sortable, searchable tables, each with a full editor a click away.

The app runs entirely inside Zendesk, using your account's own API as the logged-in admin. There is no external service, nothing to configure and no data leaves Zendesk.

Features

• Home - a guided start page with live counts for team members, groups, ticket fields, forms, triggers, macros, views and apps, and one-click shortcuts to add new ones.
• Tables that actually help - sort any column, search across titles and contents (a trigger's conditions and actions, a macro's comment text), filter by status, category or usage, and export to CSV.
• Full editors for everything - create and edit ticket, user and organization fields, ticket forms, ticket statuses, triggers, automations, macros, views, SLA policies, schedules, dynamic content, brands, support addresses, groups, roles and webhooks.
• Rule builder - conditions and actions driven by Zendesk's own definitions, with a rich-text editor for comments and email notifications and a placeholder picker.
• Usage at a glance - see how often each trigger and macro fired in the last hour, day, week and 30 days, and spot the active ones that never fire.
• Bulk actions - activate, deactivate or delete many triggers, automations, macros, views or fields at once.
• Team members, groups and roles - add agents, change roles and default groups, manage group membership in a matrix, and compare custom roles side by side.
• Apps - manage installed apps and their settings, upload private apps, and search the whole marketplace with quick install (including free trials of paid apps).
• Custom objects - browse and edit objects, their fields and their records.
• Account settings, made readable - settings grouped into plain-English sections, with a review step that shows every change from → to before anything is saved.
• Bookmarkable links - every page and every object has its own URL, so you can link a colleague straight to a specific trigger, macro or view.
• Respects your permissions - the app only shows what your Zendesk role allows you to manage.

Why admins love it

• Faster - no page reloads, no tab switching, no hunting through menus.
• Clearer - see the whole picture of your triggers, macros or fields on one screen instead of one at a time.
• Zero setup - install it and it works. Nothing to connect, nothing to sync.

Good to know

• Admin Center covers the most-used parts of Zendesk Support administration. For anything else, every page has a Manage in Admin Center link that takes you to the right place in Zendesk's own Admin Center.
• All changes are made through Zendesk's public API as you, so they appear in Zendesk's audit log like any other admin change.

Data and privacy

No personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our privacy policy for details.

Bundle pricing

Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite.

We take data privacy seriously, please see our privacy policy.

About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:

• Tasks & Subtickets - task lists and subtickets within Zendesk tickets
• Approve - flexible, auditable approval processes for your Zendesk workflows
• Calendar - link calendar events with Zendesk tickets
• Recurring Tickets - set up repeating workflows once and let Zendesk create the tickets