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Routing

Automatically distribute tickets with round robin and advanced workflows

(11)
Preview image of app
Preview image of app
Preview image of app

Zendesk Round Robin Demo

More than just a round robin app for Zendesk

Save time. Crush your SLAs. Build a better customer experience with the Routing app teams love.

Features

  • Round robin, load-balanced assignment
  • Assign based on agent schedules
  • Agent capacity
  • Daily limits
  • Queue prioritization
  • Prioritize by SLA or any field
  • Out of office workflow
  • Skills-based routing
  • Real-time routing
  • Same agent (sticky) routing
  • Distribution ratio for groups
  • Dedicated support for organizations
  • Agent availability (total online time) reporting
  • Pull assignment with Playlist Button

How it works

For an overview and setup instructions, see our quick start guide.

Try it for free

Sign up today for a 14-day free trial. Apply coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.


Built by Playlist. Always free for sandbox accounts.

Last updated on December 12, 2021.

App details

Works with
support
Ticketing System
Author
Playlist
Version
4.9
Price (USD)
Free 14-day trial, then $9.00 per agent, per month

Apps install directly into your account

What people are saying

5.0

(11)

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