Auto Merge
Automatically merge duplicate tickets from the same requester
About this app
The original self-serve auto merge app for Zendesk. No dev work or consultants required.
Features
Merge incoming tickets in real time with a trigger
Merge your backlog with scheduled jobs
Create rules for different scenarios
Match on any ticket field to identify duplicates
Match unique identifiers in the subject with regular expressions
Set a time window to limit merging to recent tickets
Restrict merging to tickets that meet specific conditions
Merge into the newer or older ticket
Customize merge comments with special placeholders
Try it for free
Sign up today for a 14-day free trial. Use code TRIALWOCC at signup. No credit card needed. Cancel anytime by uninstalling. For a closer look before signing up, see the Setup Guide.
Data handling & privacy
Auto Merge accesses a limited set of Zendesk data to perform ticket merging, including requester ID, ticket status, subject, and last public comment. End-user data is never collected beyond what is required for merging. For a full breakdown, see our Technical Information page and Privacy Policy.
Free for sandbox accounts.
App details
How to install
To start your 14-day free trial, install the app directly from the Marketplace. Use coupon code TRIALWOCC at checkout to skip the credit card requirement. Without this code, your credit card will be charged automatically when your trial ends.
Only need it for specific admins?
You can limit Auto Merge to select admins by enabling group restrictions.
Setup
Once installed, go to Auto Merge Setup and click Authorize to get started.
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