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Switchvox for Zendesk

Integration with Digium's Switchvox IP Phone System

Preview image of app
Preview image of app
Preview image of app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version 6.6.0.2 or later (Switchvox Cloud service, or a Switchvox premises system).

Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.

Handling Calls

  • Dial a user’s phone number from a Zendesk page
  • For incoming calls, automatically display a user from the caller ID
  • Easily create a new user and a ticket, from the caller ID
  • Access your Switchvox Call Log (for caller ID, date, and duration)

Easy Setup and Admin

  • Easily set up Zendesk for your Switchvox extension
  • Log in and out of queues, and change your Switchvox Status

App details

Works with
support
Ticketing System
Author
Digium
Version
6.4.0-53
Price (USD)
Free

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