Switchvox for Zendesk

Integration with Digium's Switchvox IP Phone System

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ). Requires a phone extension on a Switchvox, version or later (Switchvox Cloud service, or a Switchvox premises system).

Switchvox works within Zendesk to handle basic chores for you, so you can focus on your customer.

Handling Calls

  • Dial a user’s phone number from a Zendesk page
  • For incoming calls, automatically display a user from the caller ID
  • Easily create a new user and a ticket, from the caller ID
  • Access your Switchvox Call Log (for caller ID, date, and duration)

Easy Setup and Admin

  • Easily set up Zendesk for your Switchvox extension
  • Log in and out of queues, and change your Switchvox Status

App Details

Works with
Ticketing System
Price (USD)

Apps install directly into your account

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