ZENDESK FOR PASSENGER TRANSPORT

Transform CX to deliver first class service

Passengers demand a high level of customer service before, during and after a trip. Zendesk delivers the tools you need to modernise – and personalise – your support systems, whether customers travel by land, sea or air.

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Leaders changing the customer experience

Seamless support for passengers

From reservation to destination, your customers expect to connect at any time, any place. Move beyond traditional channels and provide hassle-free digital support that meets passengers wherever they are – via messaging, live chat, social, email or voice.

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Do more with less

Empower customers to help themselves with AI-enabled bots and help centres for 24/7 service. Add customised interactive apps – like seat/cabin selection or in-message upgrades/add-ons/SSR widgets – to stay ahead of customer needs. Reduce time spent on common inquiries with routing, automation and AI-powered workflows, so agents can focus on urgent travel needs.

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Make it personal

Your relationship with your customer is the foundation of brand loyalty. Integrate passenger data into one 360-degree view using Zendesk open APIs – including platforms like Sabre, Amadeus, Travelport, Polar, Versonix, loyalty programmes and baggage systems – to help agents provide personalised experiences at any level.

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Chart a course to lower TCO and faster ROI

Modernise your tech stack and eliminate antiquated systems to stay agile and reduce operational costs. Build for efficiency and productivity across customer service processes and workflows. Let your agents upsell and cross-sell upgrades and travel add-ons, and create brand loyalty to boost lifetime customer value.

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Offer an exceptional employee experience

Enable departments across your company to easily support your employees, including HR, IT, finance, legal, claims and operations. Use Zendesk out-of-the-box or customise it with job-specific tools from our marketplace. Employees can collaborate with integrations like Slack and Microsoft Teams.

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“Zendesk is one of the best customer care tools on the market, especially when it comes to user experience, across agents and coordinators and supervisors. From a user experience point of view, it was what we were looking for.”

Alessandro Zollino

Director of Customer Experience at Baleària

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