Talk Partner Edition

Talk Partner Edition

Integrate an existing call centre solution with Zendesk Support using Talk Partner Edition and Zendesk’s CTI toolkit

Telephony + ticketing = all-in-one support

Boost agent productivity
Allow agents to take calls from a single support platform with time-saving tools like automatic ticket creation and CTI screen pop.

Gain visibility into support operations
Centralise reporting across all your support channels with call data in ticket fields.

Provide consistent, personal support
Surface the caller’s previous service interactions across all channels.

Just plug it in

Get started right away with 70+ out-of-the-the-box telephony apps that plug directly into the Zendesk ticketing system.

Check them out

Integrate it

Get under the hood with Zendesk’s powerful CTI Toolkit —JSON based REST APIs — to integrate your own call center.

Read our guide

Integrating Talkdesk with Zendesk has empowered our agents by giving them the tools and information they need to deliver a truly personal experience to every customer and in turn create brand loyalty. With this integration, we have the ability to use Talkdesk's agent extensions so that customers can easily connect with their personal Edmunds Car Shopping Adviser — all while still using Zendesk as our support ticket system.

Justin Smith


More Resources

Check out our featured partners

  • Amazon Connect

    Cloud-based contact center solution

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  • Five9

    Advanced cloud contact centre software

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  • 8x8

    Integrated unified communications solutions

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  • 70+ APPS

    Visit our Marketplace for more. Note: Other apps that use these CTI capabilities (e.g., for screen pop) will also require Partner Edition.

    Take a look

I'm ready for better phone support