Get more efficient with live chat analytics
Track agent metrics over time to see the impact of waiting times and missed chats. Use the metrics to anticipate customer needs, increase satisfaction, and improve your team's efficiency. Learn more.
Monitor in real time
Manage your support by monitoring metrics in real time. View actionable data on chat volume, visitor experience, and agent performance.
Track sales conversions over chat
Conversion tracking lets you measure the positive impact of chat on the bottom line — whether it’s making a purchase or signing up for your product. Use this data to optimise your website conversion funnel and reward high performing agents. Learn more.