Connect Managed Services

Johannesburg, South Africa | 4 projects | 5 certifications
At Connect, we specialise in harnessing the most relevant technologies and services from leading vendors and platform providers to create optimal engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Connect (previously illation) combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple.

Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally.

We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Zendesk Premier Partner As a Zendesk Premier Partner, we harnesses the power of Zendesk for Service to break down barriers and transform your customer service interactions into meaningful and lasting connections.

Our collaborative ecosystem ensures seamless data sharing, advanced analytics, and workflow automation, ultimately positioning Connect as the preferred technology partner for organisations seeking to drive innovation and create truly frictionless customer journeys.

Connect stands out for our proven track record, implementing solutions that consistently earn industry accolades, showcasing our commitment to excellence and innovation.

With a footprint in key markets such as the UK, US, and South Africa, we bring global expertise to organisations seeking transformative solutions.

Continuous improvement

Connect360 is a continuum of dynamic and comprehensive modular services that adapt to your technology lifecycle to meet your specific contact centre and CX requirements. #Connect360 gives you access to our full range of specialist advisory, technical, support and service skills, coupled with insights and recommendations to analyse, design, build and run your Genesys Cloud solution.

Connect with us Contact us today to discuss our capabilities. Visit www.weconnect.tech/contact-us/.

B-BBEE Status Connect SA is currently a level two BEE Contributor.

Accreditations

Badge: Advanced Solution Partner
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Services offered
Implementation
Development Services
Training
Design/Guide Theming
Reseller
System Integrator
CX Consultant
Regions
Africa
Partner type
Business Service Provider
Solution Provider
Implementation Partner
Referral Partner

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