Attentive

Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Attentive at a Glance

• Scale your list of SMS and email subscribers more effectively than any other solution using Attentive’s list growth tools.

• Target the right audience using data from across your tech stack and send personalized messages that inspire action.

• Confidently build a revenue-generating SMS marketing program with compliance at the forefront.

• Real-time dashboards for subscriber growth, message engagement, revenue attribution, and integrations

• Extend the value of Attentive by connecting with the rest of your technology stack.

Integration Overview

• Deliver a great customer experience. Respond to questions from SMS subscribers via SMS - directly from Zendesk.

• Streamline your customer service. Attentive can automatically forward all questions or those related to a specific keyword, to your customer support team queue.

• Resolve issues more quickly with more context. View up to 10 SMS messages from the prior 5 days for the customer you are helping.

Data & Privacy

Attentive does not have access to any customer data in Zendesk as part of this integration. Our integration is simply a pass-through of our SMS infrastructure to your Zendesk instance. All data that goes through our SMS infrastructure follows our standard privacy policy: https://www.attentive.com/legal/privacy.