SIGNL4, Derdack's SaaS solution, re-invents critical alerting, incident response and service dispatching for operating critical infrastructure 24/7. It addresses the needs of people working in areas where swift response matters. SIGNL4 is designed to automate and optimize ticket and incident response and has strong emphasis on mobility.
When critical systems fail or incidents happen, SIGNL4 bridges the 'last mile' to your staff, engineers, IT on-call staff and workers 'in the field'. It adds real-time mobile alerting to your Zendesk in no time. SIGNL4 notifies through persistent mobile push, SMS text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensure the right people are alerted at the right time.
SIGNL4 adds the following to Zendesk:
Designed for 24/7 operations of critical systems and services
Provides for high responsiveness in after-business hours support scenarios
Intuitive mobile app for incident and ticket alerting and response
Persistent and trackable alert notifications by mobile push, voice calls and text
Automatically escalates alerts based on target response times
Scheduled and ad-hoc on-call duty and shift management
Alert notifications to your entire team or team members on duty
Custom sounds for your critical alerts on your smartphone
Monitors, tracks and reports your hours spend on duty
Complete audit trails of all notifications and response
And much more
SIGNL4 thus provides for an up to 10x faster and effective response to critical alerts, major incidents, and urgent service requests.
Learn more and sign up for a free trial at https://www.signl4.com.