Zisson Interact

Zisson Interact CTI, IVR, ACD, Telephony, Softphone, Chat.

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Zisson integrated with Zendesk Support helps your agents deliver a more efficient and optimized experience for your customers. This app includes:

  • Softphone
  • Click-to-Call/Dial-to-call
  • Agent status control
  • Intelligent routing
  • Caller authentication
  • Ticket creation on Inbound/outbound calls
  • Statistics on inquiries
  • Outbound SMS
  • Zisson IP PBX
  • Local presence – agents can easily change the number displayed

Reinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach.

Get started today!

About Zisson:Zisson is an innovative IT company with offices in Oslo and Stockholm. We develop and operate contact center and switchboard solutions. Zisson was established in 2007 with the ambition to simplify and improve communication between companies and end-customers. Our vision is simple - to be the preferred solution for all businesses with a professional customer journey approach! Our dedicated colleagues are crucial to achieving our goal, and our most defining value is that we are one team.

App Details

Works with
support
Ticketing System
Author
Zisson Interact
Version
1.0
Price (USD)
Free

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