SentiSum For Support

Automatically tag and categorize Zendesk chats and analyze customer sentiments

Companies like Gousto, Blackcircles, and James Villas are using SentiSum for its accurate, AI-enabled, and real-time topic tagging, sentiment analysis, and ticket categorization across all their voice of the customer (VOC) channels to gather granular insights and delight their customers.

Key Features:

  • Automatic tagging
  • Sentiment analysis
  • Categorization
  • Real-time reporting
  • Auto-prioritization & routing
  • Speech analytics
  • Survey analytics
  • Every ticket from every channel
  • Bespoke solution
  • Quick set up & easy to use UI

Key Benefits:

Make faster CX decisions

  • SentiSum automatically tags your Zendesk support tickets so you don’t have to worry about incorrect tags

  • Its AI analyzes customer sentiment and intent for higher accuracy Zendesk ticket tagging

  • SentiSum goes one step deeper, and then some to get you root-cause Zendesk support insights

Improve your customer lifetime value

  • Using a powerful machine learning engine, SentiSum tells you exactly when a customer is at risk of churn

  • SentiSum intelligently prioritizes Zendesk support tickets enabling you to reduce your first-response time

  • It’s powerful ‘reason to contact’ Zendesk ticket tagging automatically creates alerts for important, urgent, or potentially harmful Zendesk support queries

Turn your angry customers into loyal ones

  • SentiSum monitors every customer review and social comment in real-time and automatically creates support tickets

  • It brings all your channels under the same roof - from Facebook through Trustpilot

  • SentiSum’s auto-detection enables you to attend to angry customers quickly and ensures that no customer is left unhappy

Create a single source of truth for everyone on your team

  • SentiSum gets your entire team on the same page with an easy to use dashboard for everyone

  • It integrates seamlessly with 1000s of providers so you never have to switch between tabs

  • SentiSum is easy to set up and simple to use, amplifying the voice of your customer across your organization

Our customers love us. So will you.

We know your team has unique goals and challenges, so will get a personalized AI custom built to your requirement.

And we don’t stop there, our Customer Success team continues to work with you, catering to newer needs as your business grows.

"It's easy to set up and the insights are accurate. Every team has started using customer conversation insights!" Joe Quinlivan, Director of Customer Service, Gousto

Any questions?

Check out our website where you’ll find tons of helpful resources along with a 4-minute product tour or mail us at contact@sentisum.com

Ready to give SentiSum a go?

Book a demo with a member of our team here and let’s take it from there.

App Details

Works with
support
Ticketing System
Author
SentiSum
Price (USD)
Free

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